[Resolved]  Tata Sky — Relocation and wrong information

Address:

Maharashtra

Hello There,


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Installation is still due and there is no communication.

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai

----- Forwarded Message ----
From: Rrajevv Vyass <[protected]@yahoo.in>
To: [protected]@tatasky.com
Cc: [protected]@tatasky.com
Sent: Fri, 25 March, 2011 12:21:15 PM
Subject: Fw: ID-[protected]. Multiple Issues with customer care team.

Hello There,

My subscriber ID is - [protected] Mumbai.
From bottom of my heart... I am completely disappointed with the services from Tata Sky... Completely fed up would be the right word for Tata Sky and Tata Sky associates.

I have 2 connection at my Santacruz home, Tata Sky Plus and a normal Tata Sky PVR. I would like to move normal PVR at my office. I have been chasing people from post to pillar and calling them on daily basis to relocate my connection to my new office.I had assurance from your team members that it would be done and your service engineer will call me. After doing various follow up calls for installation of dish at my office. One fine day I realized from your floor manager that relocation with the same ID is not possible and I will have to get a new ID for the same.

My question to you, Why wrong information is given to us ??? Every time I call and I get different answers.

At the same time your floor manager also agreed and accepted the fact stating ''Sorry for the wrong information". Do you think sorry makes a dead man alive.

Secondly, since I have agreed upon relocation with a new ID. I have been chasing Tata Sky assocaites on daily basis and still the installion is not done yet.
How many more calls do you expect from me.
Kindly check the history, I would have called more than 10 times.

If the company expects only educated people to buy Tata Sky than you must advertise in that manner.
Do you expect multiple calls at your call center???
Do you expect e-mail ???This would not be possible for a lay man. Isn't it ????????????????????????????????????

Understand the ground realities. Because with such conditions a lay man would never be able to look forward for any resolution and thats my genuine feedback to the organization.

Any product sold should have a better back up and I am sure you would agree.

I look forward for your immediate resolution.

Also check the mail below, which I had sent you in past. Issues...Issues and Issues..............

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai.

----- Forwarded Message ----
From: "[protected]@yahoo.in" <[protected]@yahoo.in>
To: Tata Sky <[protected]@tatasky.com>
Sent: Thu, 3 March, 2011 2:11:53 AM
Subject: ID-[protected]. Multiple Issues with customer care team.

Hello there,

I am putting forward my point with deep grief. I hold 2 connections from Tata Sky and I belong to Premium category. My subscriber ID is [protected]. I hv Tata Sky Plus and a normal Tata Sky Set top box. This morning, I hv upgraded One of my connection to Tata Sky HD. That means, now I hv Tata Sky Plus and Tata Sky HD. Surprisingly your system engineer was suppose to visit at my residence for configuration, but there was no communication from your team, neither there was a call. This noon I called at customer care Dept. I communicated my problem for configuration of HD, your associate ws not ready to understand and he was absolutely rudeless wt me. Very sad behavioral issue faced by me. Worst part is that my number [protected] (premium number) has been registered in your system for Mr Vivian (God knows how). May be someone is misusing my number in your database. Do this changes on ASAP basis. This eve I called again and Mr Bhushan promised me that I wld receive a call in nxt 30-60minutes. This commitment failed again. Every time I make a Call at Tata Sky I am always disappointed. Your customer care team needs a serious attention (with no offense). Pls train them to understand customers problem and does not create confusion.

Resolve my cell phone number issue and send your engineer to fix my problem.

I wld also like to rate Viva marketing as negative dealer in Mumbai for giving false commitments.

Hope you take my feedback positively and work upon it.

Regards,
Rrajevv Vyass
[protected]
Director - Safe Point.
Mumbai.
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