[Resolved]  Tata Sky — delay in installation/misguidance

Address:

Mumbai Suburban, Maharashtra

i have purchased LG LCD from Kohinoor, they gave me tatasky Coupon free. For the installation i have to sms them. I smsed them on 3rd Nov. 2010. i got their reply that my request has been registered and they will call me in 4 hours. they didnt call me. after 5 hours i called them on[protected]. they told me that my request has been forwarded again. now i will get a call..., but i didnt get it again. i tried calling them again n again. On 6th Nov. Mr. Sandeep (executive from tatasky helpline no) told me that i will get the installation done today itself by around 8pm. after around 1 hours i got a call from mr. Vijay (again from their costomer care no.[protected] saying that sir you have to sms once again. and after that u will got a call from ourside. i smsed them again. but no call was received from their side. i again called them in the evening, i spoke to mr. Amit (from senior desk), he assured me that i will get a connection in between 24-48 hours. i again didnt get any call or any hardware from their side. i again called them yesterday, i spoke to mr. Neel (Team Leader), he also assured me..., i told him that i want to talk to ur seniors and i want to complaint against all the executives i have been talking to..., he transferred the call to ms. Reshma (supervisor). She didnt do anything..., phone got disconnected..., i again called them... then i spoke to mr Sayiad, who spoke to the area engineer directly n assured me that i will get the connection by today 12pm. but no engineer has come till now... now i am calling again n again... they are not coming on the line...
it is so frustrating.... They are behaving as if they are doing some favour to me....
Deepak Sharma
[protected]