Tata Sky — Contemptible service, Incompetent Engineers,Draggy call centre associates

Address:

Mumbai City, Maharashtra

Tata sky is one of the most inefficient service providers that i have come across so far. If there is anything that Tata sky proactively and efficiently manages that is hounding you with reminders for account recharge.
I had recently uninstalled the Tata Sky dish due to building renovation work. Post the renovation, i have been following up with Tata Sky since 8.5.11 TILL DATE for reinstallation of the dish. After numerous calls and follow ups an engineer from the service office decided to grace with his presence. He fiddled with the dish for a while with no idea as to how and where it needs to be installed. Even after we suggested that he install it at the same place where it was, he ignored it and decided to rely on his own astuteness. We were unable to receive any signal, and while he took his own sweet time to figure out it got dark and he promised to return the next day and fix it. As you might have guessed, he dint return the following day or the next. We again had to call up Tata Sky and repeat our story. What we got in return is another promise and a reference number. After 10 more calls the next day, FINALLY another engineer visited us with no solution to the problem. The next day when i call up the helpline, the totally apathetic customer service associate tells me that my account flashed the message that the matter has been resolved. This obviously wasn’t resolved. I had to again go through the whole storytelling session, and i got a reference no and an empty promise yet again. I have been following up with the customer service till date and the problem is not fixed. Even today when I called the customer service, they say the a/c shows the matter is resolved and I am honestly tired of going through the whole process and telling them my story a zillion times. Inspite of their totally inept service, they have efficiently deducted my recharge package charge and the reinstallation charge (Considering we haven’t received signal or have been able to view a single channel since the last recharge, neither has the dish been installed correctly).

When I Googled Tata Sky, I figured it’s just not me who is going through this ordeal. There are massive amount of complaints against Tata Sky and a lot of them being about the reinstallation service.

Coming from brands like Tata and Star, it’s a shame that I and hundreds of other customers have to go through inefficient and draggy call centre associates, unskilled engineers, disrespect for the clients time, money and contemptible service.