[Resolved]  Tata Sky — Excessive charge for reception on additional TV sets

Address:

Mumbai Suburban, Maharashtra

B.N.Mittal

274, Prime Residency, 12th Road
Khar (West) Mumbai 400052
e-mail [protected]@yahoo.com
mobile: [protected]
18 April 2011
Consumer Complaints. in

Dear Sirs,

I am a customer of TataSky for the past several years. I have 3 TV sets operating on a single antena. I pay an annual charge for receiving the channel programs for one set. In addition they charge additional money for the additional two sets. The charge for the additional sets was earlier Rs. 125/- per month for each set few years back, was enhanced to Rs. 150/- and only last month to Rs. 160/- per month for each add on set. Since there is no regulation of charges, the TataSky keep on enhancing these rates arbitrarily and unilaterally without giving any notice or intimation to the consumers. They simply reschedule the payment made in advance to them by hiking the rates and do not provide any account of charges levied. By charging Rs. 10/- more for each month per set, they would recover from me additional Rs.240/- per annum, which will come to crores of rupees at State level and much more at National level, without being accountable to anybody. My repeated, inquiries, objections and requests not to enhance the rates, have not evoked any response except the telephonic advice that it is the policy of the company! I have also requested their parent and holding company - Tata Sons Ltd., to intervene into the matter,but without any response from them. The TataSky does not give any postal address of it and insist on our writing to them through their e-mail address '[protected]@tatasky.com' and respond verbally through operators on my registered mobile number [protected] leaving no chance to correspond or record. This practice of TataSky is arm twisting of customers and against the law of Monopoly Act and the enactment of Consumer Protection Law.

I shall be grateful to receive your guidance and support in the matter.

Yours faithfully,

B.N.Mittal