[Resolved]  Tata Sky — NO APPROPRIATE ACTIONS FOR SET-TOP BOX REPLACEMENT REQUEST

Address:

Mumbai City, Maharashtra

Hello, My TATASKY set-top box is not working since 23rd of Oct, 2012 for which I lodged a complaint on 24th Oct,2012 at around 4 p.m. I clearly stated the Customer care representative of TATASKY that this is the 3rd time that I have to ask for replacement of FAULTY set-top box since my warranty has expired almost a year ago. The customer care representative assured me on this day of 24th Oct, 2012 that a TATASKY Representative will contact me within 48Hrs. NO ONE CONTACTED ME TILL THE EVENING OF 26TH Oct,2012. On the evening of 26th Oct, 2102 again I contacted TATASKY with the same complaint and this time again the Customer care representative of TATASKY assured me that a representative of TATASKY will definetely contact me and change my SET-TOP Box by afternoon 27th Oct, 2012. On 27th Oct, 2012 at around 12:30 p.m the representative of TATASKY contacted me and assured that he will be visiting my place to change the FAULTY TATASKY set-top box by evening of 27th Oct, 2012. On this day,28th Oct, 2012 I again contacted him at 11 a.m and he said he will reaching my place till 1 p.m to change the faulty TATASKY set-top Box. But at 2 p.m when I again contacted the same TATASKY Representative to ask about when shall he reach our place to my amaze the TATASKY representative had switched off his Cell Phone. There are certain key things which should be noted in my problem which are as follows:
1) When a TATASKY set-top Box is not in warranty period a charge of Rs.350 is levied upon the customer for replacement of the same.
2) The replaced set-top box is a 2nd hand set-top Box and has a warranty of only 3months.
3) These REPLACED 2nd Hand SET-TOP BOXES in my case start creating a problem after 3 and a half months and stop functioning by the 4th month.
4) This is almost the 3rd time when I need to replace my TATASKY set-top Box for a charge of Rs.350. Which if we accumulate for a year becomes almost Rs. 1200 to 1300 p.a which is over and above the normal charges that I pay for the services. Also Excluding the charges that is mandatory to be paid by the consumers also for the no. of days the set-top box was inactive.
5) Even after 3 repeated complaints after the 1st complaint on 24th Oct, 2012 I have still not received any response from the representative of TATASKY regarding the solution to complaint.

The details regarding My TATASKY SET-TOP BOX are as follows:
Customer Name: Dinesh Upadhyay
Customer ID: [protected]
Contact No.: [protected](registered/inactive), [protected](Tata sky representative contacts on this)
Email Id: shilpa.[protected]@gmail.com(daughter of the given customer,registered email)

Regards,
Dinesh Upadhyay