[Resolved]  Tata Sky — Failure in service even after ontime payments

Address:

Patna, Bihar

This is regarding inconstant and unsatisfied services being provided by Tata Sky DTH.

I am a Tata sky customer, my subscription number is [protected]. I am a VERY PRUDENT customer who has seldom missed the subscription fee payment to the service provider. However I have been punished by the service provider for almost every time in the past eight months.

Tata Sky has an on-line payment system apart from its Tata Indicom Shops at Boring road in Patna. For the past two consistent months, I have been making an online payment using internet banking through my Axis Bank Account number on or before due date, which, every time is denied by the service provider however my Bank statement shows the amount being debited status. On calling and making queries to the Tata Sky helpline from my mobile number, sometime I am told that there was a network problem at Tata Sky it center or some other time it is some other problem and evcerytime I face the risk of dis-connection.

This has been a permanent problem with the Tata Sky service and I have been made victim many a times in the past 7-8 months. As a loyal customer, even I make payments on-time through their tataindicom shop located at Boring road; the company has given a receipt of payment, where as dig box shows a non-payment status. This happened for almost three times from October 2010 to March 2011. On querying to the customer care executive they give a naive reply that they do not have "credit" in their accounts, apologise and have left me alone to bear the tortures of cajoling the customer care team at Noida.

I have the proofs of almost all the transactions which I have made which will show "on-time payment" from my side, even then this, their blunders have made me victim of their fault and bear the penalty and panics totally on to the customer.

This has become a permanent problem of the service provider and I request a serious action against the service provider.

Thanking you

Neeraj Verma