[Resolved]  Tata Sky — Misrepresentation of service provided in 'Showcase'

Address:

Pune, Maharashtra

Hi

My Subscriber ID of tata sky is [protected]. We had ordered a movie through Showcase in Tata sky. Showcase is a service provided by tata sky where they allow users to watch recently released movies for a payment of Rs 50.
Tata Sky claims to allow users to watch the movie for 24 days(announced verbally in the tatasky promotion services run throughout the day). In the Tata sky website they claim to allow users to watch the moview for which they have subscribed throughout the day.
I had requested for a movie at 10:40 pm on 4th Feb 2011 and in the morning of 5th Feb 2011 when I checked I found that the access to watch movie was disabled. When I contacted the Tata sky customer service I was told that the service is provided midnight to midnight and as I had booked for the service at 10:40 pm, i would be able to view only the last telecast of the movie which isnt even the complete movie.
In spite of repeated request, I was refused access to view the movie without a further payment of Rs 50, and they refused to refund me the payment I had made.

This is a case of gross misrepresentation and looting the consumers with false promises. I would request you to please help me recover my money and put a stop to tata sky cheating paying customers by misrepresenting facts.

Thanks and Regards
Shankar Kumar
email- [protected]@gmail.com