[Resolved]  Tata Sky — bad services by customer care executives

Address:

Guna, Madhya Pradesh

Sir,

I had booked a new DTH connection, of Tata Sky, online on date 02/07/2010. After booking I have not received the hardware until I called to Tata Sky, after that I received the hardware through courier on date 09/07/2010 (8 days after booking). The hardware I received, was already registered to another person in different city. So when I tried I was unable to online register with that hardware (with Digicomp and Digicard No.). I also have called so many times to costumer care (around 2.5 hrs talked) but still problem has not been solved. I have complained about this problem to local Gwalior Dealer (From where I received hardware). He said that there is no problem, and advised me to complete my installation, after that he will solve the problem. He sent an engineer and completed the installation on Sunday 11/07/2010, and also gave me subscribers ID [protected], but again when I tried to register with this subscriber ID then againm I found that this ID has already been registered in the name of some other person whose name is Prateek Tyagi. Now after all these headaches I would request you to kindly have a look into this matter as it has been a matter of tension for me. Its an earnest request to resolve out the matter as soon as possible.


With due regards
Dinesh Kumar Verma
[protected]
dinesh.[protected]@gmail.com