[Resolved]  Tata Sky — Pathetic service

Amazing Service from Tata Sky

NO SIGNAL + NO SERVICE = PATHETIC SERVICE

NO SIGNAL FROM LAST 2 WEEKS WE ARE VERY ANGRY AND UPSET

Since last 2 weeks no signal. Innumerable attempts to contact them, but it seems all people in Tata Sky have vanished in thin air. It is amazing that not a SINGLE person is there in TATA Sky who can answer when problem shall be resolved. What's worse we don't even know whether it shall be resolved or not. There is absolutely no communication at all. Seems like the company CLOSED

This is a fraud company. Service down for 2 week. Stupid messages and no solution. Really surprising in this time that the management is continuing to deny the widespread problem. Shame on this company. It is equally surprising that Tata group continues to keep faith in this incompetent team and have not fired the CEO.

I WILL GO TO CONSUMER COURT SOON. Call me ASAP.

My SUBSCRIBER ID- [protected]
MOB - [protected]

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I am really frustrated with the service of tata sky . I have been complaining since last one month regarding the unavailability of the service(ID: [protected]) but i think everyone here is deaf. No one care about the customer. The number which you have mentioned in your website is never reachable. Last day while chatting with the help desk agent, he disconnected my chat in mid way. I have been always given fake promises that issue will be resolved in 24 hours but it never happens till now. And how can you people close my request without solving it. My payment is due on 23rd april and how can you shameless people expect me to pay that.If the problem in not resolved at the earliest, i am taking the matter to consumer forum. This is shame on the TATA company. If you people have little shame left please look into the matter..

WEE COMPLAINED SEVERAL TIME REGARDING FAULTY SET UP HD BOX SOME TIMES IT WORS AND SOME TIMES IT DOES NOT RECEIVE SIGNALS ON 14 TH OF MAY 2015 COMPLAINT WAS REGESTERED AND I WAS ASSURED THAT SET UP BOX WILL BE CHANGED ON 15 TH OF MAY 2015 ON 15 TH WE RECEIVED THREE TO FOUR CALL EROM YOU END AND EVERY TIME YOUR ENGINEERS TIME WAS RE SCHEDULED BUT TILL 10.PM NON OF YOU TECHNICIAN CAME
WHEN WE CALL AT YOU CALL CENTER ON 16TH OF MAY MEANS TODAY WE WHERE ASSURED THAT TECHNICIAN WILL VISIT TILL 12.20 PM TODAY BUT NON OF THEM HAS CONTACED US AND WHILE SENDING THIS EMAIL I AM ON WAITING LINE ON YOU CALL CENTER FROM LAST 25 MINUTES
AS HOLIDAYS ARE ON NO CALL WAIT FOR YOU TECHNACIAN FOR TWO FULL DAYS
I HOPE IN INDIA WE HAVE SOME STRONG LAW AGAINST SERVICE PROVIDE LIKE YOU
THANKS FOR SUCH A WOUNDER FULL SERVICES
GET WELL SOON THANKS

WEE COMPLAINED SEVERAL TIME REGARDING FAULTY SET UP HD BOX SOME TIMES IT WORS AND SOME TIMES IT DOES NOT RECEIVE SIGNALS ON 14 TH OF MAY 2015 COMPLAINT WAS REGESTERED AND I WAS ASSURED THAT SET UP BOX WILL BE CHANGED ON 15 TH OF MAY 2015 ON 15 TH WE RECEIVED THREE TO FOUR CALL EROM YOU END AND EVERY TIME YOUR ENGINEERS TIME WAS RE SCHEDULED BUT TILL 10.PM NON OF YOU TECHNICIAN CAME
WHEN WE CALL AT YOU CALL CENTER ON 16TH OF MAY MEANS TODAY WE WHERE ASSURED THAT TECHNICIAN WILL VISIT TILL 12.20 PM TODAY BUT NON OF THEM HAS CONTACED US AND WHILE SENDING THIS EMAIL I AM ON WAITING LINE ON YOU CALL CENTER FROM LAST 25 MINUTES
AS HOLIDAYS ARE ON NO CALL WAIT FOR YOU TECHNACIAN FOR TWO FULL DAYS
I HOPE IN INDIA WE HAVE SOME STRONG LAW AGAINST SERVICE PROVIDE LIKE YOU
THANKS FOR SUCH A WOUNDER FULL SERVICES
GET WELL SOON THANKS

pathetic tata sky services

My Tata sky ID is [protected] and my work order reference number is IB3L7KA. I had given a request for relocation on 27th of May 2015. The Tata sky executive was given all information old address, new address and alternate contact no. Since 27th every day I am following up and the only revert that I get is we have taken your request on priority and you will receive a call from us within 24 hours. Further in spite of giving alternate nos. I was continuously called and troubled. I hope TATA sky team understands the meaning of words like customer service, priority, immediately and are capable o[censored]nderstanding the instructions provided . Please don’t say that with 24 hrs the request will be adhere to if you don’t have the capacity for handling such small request. Also it would be better if you tell upfront that you would not be able to cater so that we can find an alternative.

Tata Sky is one of the service provider with horrible and pathetic customer care service. Please stop your service. I am going to disconnect my Tatasky service due poor service and move to other service provider. I have called n number of times to cutomer care service to rectify our problem (Registered no [protected]) but no respond till date.

Horrible Tata Sky.

The technicians are totally irresponsible and they never pick up/respond the call.

Mam/Sir,

I am very sorry to state that the grievance cell in your organization has made my life miserable. Almost a month back i had taken a new connection for which dish and other material was allotted to me. No official connection was made and dish is still lying with us in home.

Further for giving such a great active connection without any connectivity we are being charged. It is my humble request to get our connection down and refund our money today before evening or we will be filling a case against ata Sky with consumer court on Monday.

Complain no- IOTWOUX
Date of Complaint : 10th and 18th June 2015

It is our request if you can't provide the service please close the company.

Waiting for a quick resolution today.

Regards

I am very unhappy and writing to you for help. I am a very old Tata Sky customer right from its inception.

Customer ID: [protected]

For almost three month I am facing issue with signal, I have called the customer care no multiple time and after going through the long IVR wait with unwanted options the customer care executive does not know how to converse in English, they are unable to articulate the issues which i am going through and last option they tell you is to have a Tata sky technician visit and get it check.
Tata Sky technician are never on time on a week day you have to wait for them hours and finally when he came he did a reset of the setup box and said it should work. Worked fine for about a week and then the same issue continued.

Called the Customer Service no again, after going through the crappy IVR Option which does not make sense and waiting time of 20 mins finally spoke to a human who can't speak English (why do they have option of English, Hindi, Marathi in IVR); told them about that the previous issue is still continuing; had to explain the whole again (*** Guess tata sky customer service operations does not have any way to look up previous call history), same reply - Technician would visit the place and get it check.

3 weeks over and the technician has not made it yet. They will always call you at odd hours when we are in office in spite of telling them to call over the weekend, they keep sending SMS that the Technician would call and their Local/ Nodal Contact centre are worst, people out their are adamant & rude every time l speak to them they assure that the technician would visit I do keep getting SMS alerts stating the technician would come between so and so time. This is the daily affair but no respite.

This is the most disgusting service I've ever come across from any service provider.
Are there any listeners or we common man will get helplessly cheated by marauding companies like yours. Are these the service standards that you guys practice?

I am no longer interested in continuing my subscription with Tata sky.

I have no signal on my tv since 25th June. Raised a technician visit request on 27th June, however, no one has still bothered to visit my residence. No calls or update from Tata Sky's end. Everytime I call them up a new phone executive answers the call and reads out scripts with little effort to resolve my problem. They dont even bother to check the history of my calls and the comments uploaded by the previous executive. Each time the executives have promised to send a technician to my place the next day...but guess what NO TECHNICIAN!!! This after the company boasts of a tat of 24 hours on all visits. What a great way to treat a PREMIUM CUSTOMER...

Tata Sky — CHANNEL NOT WORKING

MANY CHANNELS ARE NOT WORKING LIKE MUSIC, MOVIES ANS NEWS CHANNELS

Tata Sky — no signal last 4 days

no signal last 4 days...no reply from your side...plz reply

Work order closed without attending

I received an sms that my Work Order No: HRFF0MS is closed. Surprisingly no one is attended my call and without intimation is it closed. I have to log a complaint againt tata in consumer court. This is warning and not request.

not getting signal from 11.03.2015 & 12.03.2015

My subscriber id : [protected] since yesterday not receiving any signal properly, so my all the channel are now blocked. None of the telephones are accessible for lodging complaint.

Fake Promises Customer Service

My Servies are always affected and when i call customer care, they promise technician but no one comes up to premises. Its difficult to wait for long time for working people. After multiple escalations also no technician had ever come and we still pay amounts on time.

Cancel unwanted channel

I Subhash Prajapti ID No. [protected] kindly cancel my all extra channels like vadic maths and etc. I am many times call your call centre and inform the person such subject but not any action also not here my problem gently.

Transmission signal not there, no channel functioning ac no 1036812780

No picture at all, no signal

ac no [protected]

cell [protected]