Tata Sky — Unable to know program details, timings etc.

Address:

Bangalore, Karnataka

I have a tatasky hd+ connection and my subscriber id is [protected]. For the past few days, for some of the channels like Jaya TV. Murasu TV, DD Podhigai, Kalaingar TV etc., we are unable to see the program details. The message shown is "Information not provided by channel provider". this causes a few problems:

- I don't know what what program is when
- Consequently, I cannot set recording for the programs
- Even if I view the channel and set the recording, the recording goes on for about 4 hours
- When the program starts, I view it and then I start recording, in the recorded section the title is shown is "information not provided by channel partner". If I record a few such programs, I am unable to know what program I have recorded.

I called up the helpdesk to know what the problem was and to get a resolution. The person who answered my call said that it was because the channel provider is not providing the information (I think I can read and understand English !!). When I asked him when it would be rectified,he said that whenever the channel provider provides the information, we will get the details. OK, so when would they provide the information. That depends on the provider. Good. Now,why are they not providing the information? AGain the same response, when they provide the information the problem will be solved.
I told him that I don't need an immediate response, but he could get back to me after talking to his seniors in the next day or so. Probably, he does not understand English. He asked me to hold on for 2 minutes. He came back after 5 minutes and gave the same response again.
After a few heated exchanges, when I told him that airtel does not have this problem, he again put me on hold. This time, he never came back.
I then sent a mail to the nodal officer of Tatasky. But, there is no response from them as well.

Could you take up this issue with Tatasky and get it resolved? It looks like they have some disagreement with the channel providers. If so, they should have the courtesy to tell the customers.

Thanks

G Padmamabhan