Tata Sky — Wrong commitment

Sir ,

I have subscribed for Tata Sky in February 2011 , but I have close the subscription for it's BAD service in August 2011 when my semi-annual pack has been over ( By the way in this period I enjoyed only 2 months because of their Set Top Box and i send it 2 times for repair but they give back to me without repair ).

But , Last 06/10/2011 they called me that I am a selected costomer who get their Supreme Sports annual pack worth Rs. 2750/- for Just in 1200 Rs. for 1 annum , so I asked their Represntative for the channels in that packages but he told me that you can find it in Tata Sky Packages , so I surf on Tata Sky Packages pack on internet and I Found Supreme Sports Kids Package which is also cost Rs. 2750/- per annum whenever there is no Supreme Sports Pack , So as per a a normal human I thought that this is the same package they told , So i have subscribed for the pack they said but I amaze when I start my Set Top Box that I am unable to view KIDS package so talked to their Care number and asked them about it and also told them that there is no Supreme Sports pack on ur package listing there is just Supreme Sports Kids pack and it's also worth Rs. 2750/- , but as a Pirate they didint agree with me so I told them that i just start your package so please forgive me and cancle my subscription and give me back my amount after this 2 or 3 days deduction , so he told me that it is impossible

So , Sir if they call me and I asked them about channels and they have no listing about ther package on their Site then how can they commit me that "You can found it on Tata Sky Package Pack" , and after a wrong commitment when I am asking him that no much time gone after this confusion why they didnt give back me my money and cancel my subscription

Sir , I dont mind if I have cost 10000 or 15000 , But if there is any door with which i can stop this type of pirating with customer I am ready to face them in legal procedure

I also give one copy in gujarati to News Papers also..


- Thanks

Mehul Parkhiya
P.G.V.C.L.
Jasdan S/Dn.
+[protected]
[protected]@gmail.com

Hi Atul,

You can address your complaint to tata sky’s official handle @tatasky. They will help you out in discontinuing actve games. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get reimburse the amount deducted.