[Resolved]  Tata Sumo Grande — very very bad car

Car no : DL3CAX – 3995
MODEL : TOP MODEL 2008
MAKE : TATA SUMO GRANDE
COLOUR : ORANGE
“I THINK IT WAS THE 2ND OR 3RD CAR IN DELHI”

SIR,

I HAD PURCHASED THE ABOVE SAID CAR FROM A ONE MOTORS (RAMA ROAD).

WE ARE A REGULAR CUSTOMERS OF A ONE MOTORS & USE TO BUY TATA CARS SAY ABOUT DOZENS A YEAR.

WE PURCHASED THIS VEHICLE ON THE REPUTATION OF A ONE MOTORS & TATA MOTORS.

BUT NOW WE THINK THAT WE HAD PURCHASED A “PROBLEM” ISATEAD OF A CAR.

PLS NOTE THE PROBLEMS FACES BY ME BY THIS CAR & TELL ME THAT WHAT I SHOULD DO WITH THIS.

AFTER THE PURSHACE

1. REAR DOOR GLASS WAS BROKEN DUE TO VACUME IN THE CAR, NONE OF THE DEALER IN THE CITY & NCR WAS HAVING THE GALSS.

I HAD TO ASK SOME BODY TO MAKE A CUTTING OF ACERLIC SHEET & THEN PAST IT ISATEAD OF GALSS. I SPENT Rs 3900.00 ON IT. JUST DUE TO NON AVAILAILITY OF THE PARTS WITH TATA DEALERS AFTER ONE MONTH OF THE LOUNCH.


2. ON THE FIRST SERVICE ONLY MY DRIVER COMPLAINT ABOUT THE CLUTCH PROBLEM & AC PROBLEM, NO ACTION WAS TAKEN & WAS TOLD TO ME THAT THERE IS NO PROBLEM IN THE CAR.


3. MY FRIENDS TOOK MY CAR TO MASOORI, THE CAR WAS UNABLE TO RIDE THE SIMPLE HILLS OH MASOORI & THE RESULT THAT THE CLUTCH FAILS AT THE HILLS. HE ARRANGED A TAXI FROM THERE TO DELHI WHICH COST HIM ABOUT Rs 6000.00. I WAS FEELING SO GUILTY.
NONE OF THE DEALED IN HARIDWAR, MASOORI WAS HAVING THE BRAEKDOWN SERVICES & THE PARTS WERE ALSO AVAILABLE .
ATLAST I HAD TO TAKE MY VEHICLE TO HARIDWAR & GET MY CAR TOWED TILL DELHI TO A ONE MOTORS MATHURA ROAD.
THERE 2 – 3 DAYS WAS TAKED TO REPLACE THE CLUTCH.

4. AFTER THAT I HEARD AN UN USUAL SOUND, DOOR LOCKS NOT WORKING, THE CAR WAS NOT ABLE TO OPEN FROM INSIDE, REAR SEAT WAR NOT FOLDING IN THE CAR & SEND MY CAR FOR THIRD SERVICE AT A ONE MOTORS MATHURA ROAD, THEY KEPT MY CAR FOR ONE WEEK & WAS NOT ABLE TO SOLVE THE PROBLEM AT LAST. THEY AGAIN CHANGED THE CLUTCH THE NOW ALSO THE SEAT WIRE WAS NOT AVAILABLE.

5. SOON AFTER SOME DAYS / WEEEK MY CAR WAS STANDING ON A RED LIGHT AT FARIDABAD, MY DRIVER SWITCHES OFF ENGINE & WHEN HE TRIED TO START THE ENGINE, THE ENGINE FAILS TO START .
I CONTACTED A ONE MOTORS MATHURA ROAD FOR A BRAKEDOWN SERVICE, BUT A NEGATIVE REPLY WAS GIVEN THAT THERE SERVICE VIHICLE IS IN WARKSHOP FROM LAST 2-3 DAYS, THEY GIVE ME THE NO OF A DEALER IN FARIDABAD BUT NO BODY PICKED UP THE PHONE.
AT LAST I HAD TO GET MY VEHICLE TOWED MYSELF TO A ONE MOTORS MATHURA ROAD.
MY CAR WAS KEPT FOR 3-4 DAYS, THEY WERE UNABLE TO DIGNOSE THE THOBLEM & FINALLY THEY CHANGED THE INJECTER OF THE CAR.
ON THAT DAY WHEN I TOOK THE CAR FROM THE WORKSHOP DRIVING AFTER 10 KMS I FOUND THE TEMPRATURE METER WAS RISING UP, I CONTACTED THE MANAGER AT A ONE MOTORS THERE & TELL HIM THE PROBLEM, HE ASKED ME TO PARK THE VEHICLE ON THE SIDE OF THE ROAD & TELL ME THAT HE IS SENDING A MECHANIC FOR THE SAME.
COMING TO A DISTANCE OF 10 KMS, THE MECHANIC REACHES IN 4 HRS TO ME.
HE DIGNOSED THE CAR & TOLD THAT A PART RELATED TO TEMPRATURE IS NOT WORKING & IS NOT AVAILABLE ALSO . SO NOT TO WORRY IF TEMPRATURE RISIS ITS ALL OK & CAN DRIVE THE CAR

6. NOW ON[protected] I FOUND AN UN USUAL SOUND IN THE CAR & I THINK REAR SHOKERS ARE ALSO NOT WORKING & THE CAR IS MAKING NOISE ON 3 & 4 GEAR, I SEND MY VEHILCE TO A ONR MOTORS RAMA ROAD, THERE I GOT A REPLY NO PARTS HAVE BEEN SHIFTED TILL YET OF THE CAR, THE DIGNOSED THE CAR & TOLD ME THAT AGAING THE INJECTER OF THE CAR IS LEAKING & ONE OF THE CYLINDER IS ALSO NOT WORKING.

AT LAST I CALLED MR SNAJEEV K GULATI (GM, A ONE MOTORS RAMA ROAD), THE TELL HIM THE DETAILS, HE TOLD TO SEND TRE CAR ON TUESDAY.

SIR,
PLEASE TELL ME WHAT TO DO, I HAD PURCHASED A TATA PRODUT & IN A RUNNING OF 30000 KMS
1. THE CLUTCHED IS BEING REPLASED TWICE.
2. INJECTER & NOT WORKING TWICE.
3. AC NOT WARKING PROPERLY.
4. SAT FITTING ARE NOT GOOD.
5. DOOR HANDEL NOT WORKING PROPERLY
6. ENGINE SOUNDING VERY BADLY.
7. VIBRATION IN THE CAR
8. THE CLUTCH IS NOT WORKING PROPERLY NOW ALSO.
9. THE SUSPENTION IS LOOSEN
10. REAR SHOKERS 7 NOT WORKING.
…. AND MANY MORE

PLS NOTE

1 . THIS WAS MY LAST VEHICLE FROM TATA, AFTER THAT I HAD NOT PURCHASED ANY CAR OF TATA TILL NOW.

2 I AM SENDING THIS VEHICLE TO A ONE MOTORS RAMA ROAD FOR THE LAST TIME ON[protected], AFTER THAT I WILL NOT SEND THIS VEHICLE TO ANY OF THE WORK SHAOP & SEND THIS VEHICLE TO MEDIA SO THAT OTHER PEOPLE SHOULD KNOW ABOUT THE PERFORMANCE OF THIS CAR.
3. IF THER IS A PROBLEM IN PARTICULAR PIECE, THEN CHANGE THE PIECE.
4. THE FINANCIAL HARM WHICH I HAD COME THROUGH WITH THIS CARS SHOULD BE PAID BY YOU.


HOPE FOR A QUICK REPLY.

REGARDS

AMIT GUPTA
CELL NO 0 [protected]

R/O : B-3 WEST LAXMI MARKET
(SHIVA MARKET)
GALI NO 1
KHUREJI 110051
DELHI 110 051