[Resolved]  Tata Teleservices — Regarding replacement of tata walky and a fraud number generated on my name

I purchased a Tata walky number [protected] on 03-09-06 from your franchise shop. The phone and net is working very good but in April 06 the walky started showing problem. I make a compliant regarding this on 11-4-06 (no[protected] at 121. After that the problem is continuous. In gist your engineers coming 5 times and phone is also goes to your repair shop but the problem is continuous and I make complaints time to time the last engineers visited tell me that problem is solved when phone is replaced and assured me that presently this model is not available in stock as it coming to our stock we replaced after 3 months a person is coming to my house to change the set with different model, I say to him this is the different model and if you want to replace by this than also replace the internet cord which I purchased from your authorise centre. He say me that I will come on next day with the same model or cord, but the next day is not coming till date phone is showing problem and I make complaints as usual. As you can see entire history from your 121 computer records if they mange and Now from 3-4 months the started saying to me that our upgardation is going so you are facing problems, if this is true I want to know why consumer is suffer? If there is any inconvenience you should inform in advance to consumer and reduce the call charges for that particular period.
In Oct. month a call is coming from your call centre that you are providing a V-card for your old costumers for better internet services at nominal charges. Because of above problem I agreed to purchases and on 16-10-07 Mr. Deepak, Account manager come to my house and installed the V-card ([protected]). It also generates some problems but after installation of repeater the problem is solved. The bill of this new no is coming with my tata walky number.’
Now I received a separate bill on 25-01-08 showing Rs 599.00 outstanding, I surprised that I pay advance payment & how this happened and why a separate bill come. When I see the no mention on bill I surprised that this is not my no ([protected]).I make a complaint (no[protected] on 29-01-08 to your help line that a fraud no is generated on my ID without any physical verification (as you earlier done with my both numbers) and this will be dangerous because I read in news papers that terrorists are using no. generated on fraud ID so first stop this no and than make a inquire. They assured that the problem is solve within 24 hours.
Next day a phone is coming from your helpline on my mobile and there is a lady on other side saying rudely to me that “phone to use karte hai bill nehi dena chate ” I replied first mind your language I am 2 years old costumer and if any thing happen wrong I shall make a FIR, as she listen she cut the phone without replying.

Now I become fed up from the problems of Tata teleservices so I write a latter to you and request you to First stop the no [protected] than make a enquire and inform me who is responsible for this fraud because this is serious matter in national point view
I also request you to change my walky no [protected] after checking the history on your helpline 121
Please solve both the problems within 15 days and I am sorry to say if this will not happen within time limit I will stop payment of bill coming and I supposed your not inertested to solve the problem and forced me to file a compliant against you in nearest police station and go to consumer form for justice

Thanks
Dr. Dinesh C. Sharma
PHES(I)