[Resolved]  Tata Teleservices — Cheating

Address:

Bangalore, Karnataka

To TATATELESERVICES,
BANGALORE


This refers to 3G broadband data card that we had purchased form your sales representative Mr. Ibrahim no-[protected] who works with Mr. Amit Kumar Mohapatra – Key account Manager no [protected], as we required the data card on an urgent basis we had paid cash Rs 1999/- (receipt attached) to Mr. Ibrahim.
The data card was purchased on February 9, 2012 on assurance that the same will get activated within 24 hours, after rigorous follow ups and calls the same was activated btwn 18th-20th of February.

As I understand that the activation was done as instant activation which is temporary and my doubt was right, the data card stopped working within a week and it has not been working since last week of February
On calling regulary I was just given assurance and finally the ball was rolled in court of Mr. Sashank-[protected] who told that there was some IT issue and will be resolved by Tuesday February 13, 2012.
I feel cheated by a TATA group company and ,it is very disappointing that there is no body concerned or bothered about customer delight and services.

Finally when I called the customer care I was informed that the data card is not at all active and they do not have the IMEI no in their records, this is nothing but a clear case of cheating and I would want the same to be resolved and compensated me for the entire mental trauma due to this.

Details of my datacard are as follows:

Datacard serial no is- 9QA4CA[protected] on the hardware
Sr. No [protected] on the sticker pasted on the box
MSIDN no: [protected]
IMEI no- [protected]
Sim no is[protected] 13526

Please let me know when can I expect the same to get activated and work without any issues.


Anish