[Resolved]  Tata Teleservices Limited — Excess billing and barring of photon plus connection

Address:

Thiruvananthapuram, Kerala

Sir,

My photonplus connection no is [protected] and account no is[protected].

I have opted for the plan of Rs.250/-plus service tax per month from the beginning of the connection. In the month of August, 2011 (i.e. in the last week) I had approached their authorised outlet in Sasthamangalam, in Trivandrum Dist to request to change my plan to 950 plus service tax. But, the person overthere informed me that he has changed the plan and it will come into effect from the next billing cycle onwards(their billing cycle is from 13th to 12th of everymonth.) i.e. from 13.09.10 onwards. They did not give me the connection. I got another unlimited BSNL connection in the name of my husband on 01.09.10 onwards. Hence, I again approached the Tata outlet in Sasthamangalam on 05.09.10 and requested them not to change the plan and cancel my request given the last month of August.(Please note that the second request was also before their billing cycle of 13.09.10.). The person overthere said that he has done it. But, when I got my bill for that period it showed I was under the plan of 950 and they raised the bill for the succeeding month also under the plan of 950. I didnot even use any more mb other than 250 mb per month as per the plan. I had already used less than 100-150 mb. I had already talked to their customer care and they said that they can not change the plan in their computer and only change is possible in a month. When I got the first bill under the plan 950, the second billing cycle has started (I got the bill by email on 16.10.10 sundary. Hence, they have charged me with Rs.950. I again approached their outlet in Sasthamangalam to notify the issue. But they neglected and asked me to remit their increased bill.
I inform you sir, that they have barred the connection eventhough I remitted the bill amount as per my plan of 250. Please not the[protected] Forwarded message[protected]
"
From: seetha lakshmi <[protected]@gmail.com>
Date: Tue, Oct 18, 2011 at 2:13 PM
Subject: excess billing
To: customercare.[protected]@tatatel.co.in


My photonplus no is [protected]

In spite of may various complaints regarding the bill, you have not yet changed my plan to 250 mb. Today I can not access to the internet with the photonplus device,an error displays as 628. when I talked to the 121, he says its because of non-payment of the bill. I am using the least mb of my plan and how can I pay your huge bills. Either please rectify your bill or help me to whom I should contact as I am not getting the connection. I had directly gone to your sasthamangalam office to change the connection to the previous plan. They did not give me any docket number and the person in charge overthere told me that he has done the needful.

with regards,
seethalakshmi "

i.e. from 13.10.10 onwards I coule not use the connection.
I have remitted the entire dues as per my plan of 250 mb. The last payment Rs.276/- vide internet
banking Ref No.[protected]/14.12.11 which is for the period from 13.10.10 to 12.11.10.
The company has issued me an advocate notice stating that I have to remit immediately Rs.1387/- alongwith an advocate fee of Rs.750/- and all. After the advocate notice, their last bill came waiving off Rs.1091/- in my bill and the balance to pay is Rs.313/-.
Sir, I have no due at all and I have several times asked them to cancel my connection as I donot want to use the same. But inspite of cancelling, they simply sending their bills.
Please help me in this regard. I mentally suffered due to their activities.

With regards
Seethalakshmi
VP 2/227, Kollayil House,
B.S.Sankaran Nair Road,
Perukavu P.O.,
Peyad,
Trivandrum-695 573
Ph : [protected]