[Resolved] Tata Teleservices Maharashtra Limited — Replacement of Defective TATA WALKY Phone

iftekhar_bepari

from Delhi, Delhi

Address:

Mumbai Suburban, Maharashtra

Respected Sir,

My handset LG make model no. LSP 430 is out of order since last 15
days. On date 1st July 2010, I had lodged a complaint, No.[protected],
on the customer care regarding the same and I was assured that my
complaint will be resolved by 4th July 2010. My alternate contact No.
[protected] was also noted in the complaint for contact. But the
complaint was not resolved and when again I called the customer care
the official told me that on date 4th July the service engineer Shri
VIKAS had come to the residence but found locked hence the complaint
was closed, I then again lodged a complaint No.[protected] on date 7th
July 2010 for earlier resolution, I was assured that by the evening I
will receive a new handset. On 9th July 2010, i went to the True Value
HUB of TATA Indicom at Nikunj Signature building,Vasai but there also
no resolution was reached. The service engineer Shri VIKAS met me
there and told me that he would come by evening and look into the
matter. There also I gave my alternate contact number. But that day he
did not come nor called me. I was trying his phone number, but he
simply refused to answer my call. the next day i.e. 10th July 2010 I
also called but he did not receive my call, in the afternoon he gave a
call on alternate number that since he was not having any equipment
for checking the handset he will not come and told me that since new
handset is not available the replacement will be done only when they
are supplied to their office which will take 15 to 20 days.
10 days have passed but my complaint has not yet been resolved. I
would like to highlight that when first the service engineer had come
to my residence on 4th July and found locked why did he not call me on
my alternate number, also why did he not make a visit some another
time / day for replacement of the same. Please Look into the matter
and do the needful at the earliest. Further delay is resolving my
complaint will be considered as harassment and case will be taken
higher authority / Consumer Court and claim charges for the same.

Details of the Phone are as follows:
Telephone No.[protected]
Account No.[protected]
Telephone Model LG make model no. LSP 430 (TATA WALKY)

Alternate Contact No.-[protected]

I WOULD AGAIN LIKE TO BRING TO YOUR NOTICE THAT TILL DATE I HAVE NOT RECIEVED ANY RESPONSE FROM EITHER THE SERVICE PERSONNEL NOR FROM TATA TELESERVICES MAHARASHTRA LIMITED.

PLEASE EXPEDITE SERVICE REQUEST.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Reji Varghese

from Bengaluru, Karnataka

TATA TeleServices — Handset Defective

REMINDER 1

K. Attn : Manager - Customer Care

Greetings for the Day

Sub: Repeat Complaint from Walky Hand Set, dissatisfied with repairs carried out by your authorized Service provider at Cochin
Phone No: [protected] Account no:[protected]

Sir,
With great concern I am writing this mail to bring to your kind notice that the above mentioned complaint is not sorted out until now.
I received 2 calls from your call centre and they had given an assurance that within 1 working day they will rectify the complaint and the next day another person from your call centre had called me up and had again enquired about the complaint and the name of the Service Centre where the repair works carried out etc; and after discussion he assured me that the unit is still under warranty and they had already spoken to the Service Centre person in Cochin and had advised to replace the Handset and somebody from Adonis Service Centre Cochin would call me when to bring the Handset for replacement . Till date I did not receive any call from Adonis Service Centre Cochin as when to bring the handset for replacement.
Would appreciate if you can coordinate with Adonis Service centre and get me a replacement as promised at the earliest .

Thanks & regards

Reji Varghese
(Dy. General Manager - Aftersales)
Geeyem Motors Pvt. Ltd;
11/336, NH-47, By-pass, Nettoor Post,
Cochin 682 040 Kerala
Phone: +[protected]/ 47/ 48
Fax: +[protected]
Mob: +[protected]

.
----- Original Message -----
From: reji
To: customercare.[protected]@tatatel.co.in
Sent: Tuesday, June 02, 2009 4:17 PM
Subject: Dissatisfied with walky hand set performance after repairs at Cochin

K. Attn : Manager - Customer Care

Greetings for the Day

Sub: Repeat Complaint from Walky Hand Set, dissatisfied with repairs carried out by your authorized Service provider at Cochin
Phone No: [protected] Account no:[protected]

I have been using this set since the launch of Walky Hand set in Cochin and was very satisfied with its performance .
Few months back this set was often getting off with loud "thud" noise and subsequently it was given to the recommended service centre( Adonis Electronics) for correction, They immediately replaced the battery for which I paid the bill and the same was returned to me, since then I had sent this handset 3 times for the same complaint and every time I send they keep it with them for 2-3 days for observation and is returned saying that the complaint has been corrected.
Now this handset can be used only for 10 minutes and after that it blanks out with a loud "Thud" noise which is very much irritating more over now its getting heated up and its difficult to speak keeping it near your ears.
Since it has been to the service centre from there onwards I am not able to use this Handset properly and also most of the time it goes into automatic switch off mode.I strongly feel the that the complaint is from the Walky Hand Set and not with the Battery.
I request your good self to correct my Handset complaint once for all as I am a very busy person and does not have time to run behind service centre every now and then.
Please let me know if its possible or not or else I am planning to terminate the phone and opt for a better service provider.

Thanks & regards

Reji Varghese
(Dy. General Manager - Aftersales)
Geeyem Motors Pvt. Ltd;
11/336, NH-47, By-pass, Nettoor Post,
Cochin 682 040 Kerala
Phone: +[protected]/ 47/ 48
Fax: +[protected]
Mob: +[protected]

arunburge

from Mumbai, Maharashtra

TTSL., Tata indicom walky — default in service

Respected sir,

We are using the tata indicom walky ([protected]) as internet connection.

But we found from 3 months very low speed under 5Kbps (the service provider asured 256 kbps)

So, We will pay more amount for bad and faulty service.

I try to complete with customer care many time they will not taken our complete.

Please take action with the service provider.

Thanking you,

Arun Burge