[Resolved] Tata Teleservices (Maharashtra) Ltd — Harrasing for non payment

Maya Shankar C Shukla

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had taken an Internet connection from Tata tele services in October 2011. I had chosen a limited usage plan of monthly rental of Rs. 750 and my credit limit was set on Rs. 1000 as it was my new connection. after using it for few days, I got a call from the representative of Tata saying that I have crossed my usage limit and current bill is around Rs. 7,000/- hence kindly make the payment at your earliest to continue the service smoothly. I immediately told them to make a note that its your mistake that neither you have not informed me when I reached at my credit limit nor you have discontinued the connection as soon as I crossed my limit.

Then I asked Tata representative to define me the meaning of credit limit because If my credit limit is 1000 Rs. then where were you so far and waiting for my billing meter to reach so high. because I was in a state of mind that my usage are under my credit limit. then he agreed and said all right you pay Rs. 1000/- which is your limit and allow me to put you in a unlimited usage plan. then I agreed. but in the next month nothing was changed neither my plan nor my unpaid out-standings.
Finally they disconnected the connection, despite of solving the issue and stopped communicating.
After few weeks some other representative called me and said Sir, your bill is outstanding so kindly pay at your earliest. then I explained him that I dont have outstanding dues, its a issue which was left unsolved by ur some other representative. then this representative asked me to provide the details of the issue and assured me to solve this issue with the help of his seniors. but after that he never came back to discuss the issue.

Same way after couple of weeks some other representative called me up saying Sir, your bill is outstanding and please pay. I explained him again the same way like I did to the earlier representative.

Since then so many representative have called me to make the payment and I have given my time to them n told them the same issue to be solved. but non of them have tried to sort out this issue and never called back.

Today I got a call from no. [protected], saying he is an advocate from tees hazari court and calling me to either pay my outstanding dues of Tata Tele or be ready to face the legal action which will cause me lots of money and I will have to comer there to attend the hearing in Tees Hazari Court.

I tried to put my side to him, but he didnt listen to me at all and said are you going to pay your bill or not? else be ready for the legal action.

I request you to take this complaint for not resolving the issue since so long and also harassing me by calling me to take legal action against me.

Regarda
Maya Shankar C. Shukla
Mumbai
Email - [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

seman67

from Bengaluru, Karnataka

TATA TELESERVICES (MAHARASHTRA) LTD — Excess billing of 1000 Rs. for unwanted, undemanded services...

Sir,

I am not at all satisfied with their reply that I have used their internet services. They are claiming it due to the reason that they send me email updates that I didn't want at all. I had given them request for discontinuation of internet services well in advance when I saw first charges for internet services during my previous bill. I had asked them solutions for the same, but got reply that they can't do anything,...then after they chardes me apx. 1000 for the servie that I never demanded and not used during this bill period, I can prove it as I not access any email during this bill....kindly help us from such forcefully charged amount...

regards,

ANK

[protected] Forwarded message[protected]
From: ANAND KHOBRAGADE <[protected]@gmail.com>
Date: Mon, Aug 13, 2012 at 7:43 PM
Subject: Excees billing of apx Rs. 1000...
To: appellate.[protected]@tatadocomo.com
Cc: nodal.[protected]@ttatadocomo.com

To,
Appelliate Authority,
Tata Docomo Bill,

Subject: Excess Billing of apx. Rs. 1000 on my Tata Docomo postpaid connection (A/C:[protected]

Refering above subject, I would like to mention that I had intimated to local Tat office about disconnect my Internet connection when I cam to know that accidently my son had downloaded talking cat application. I had internet connection at my home aas well as at my office , hence all the time its availble for me. Hence, I had requested local office that I don't want to avail any sort of Internet Facility on my phone as it has been already charged me for unwanted services. I was assured that I will be charged for internet usage, if i am not using it. I was totally disturbed when I saw extra charging of apx. 1000 Rs. as an internet usage. I contacted Tata local office again just today and explain them that I haven't use the internet. When your executive investigated the matter he told me that my bill is showing GPRS usage. Acting upon the same, I asked him to check my email box whether I had clicked a single mail or not..? Thatmeans you are charging me for the service that I never asked for, never used it, and already asked to disconnect it at time of previous billing. Its simply harrashment for me. I will never pay for the services that I never used...
Because I never asked for that service as its available in my office and home all the time...Rather, I am ready to pay the amount charged for my telephone usgae...immedietly.

Kindly look into this matter seriously and give me justice by waiving off that amount of Internet Usage.
Else I have to lodge my complaint in consumer forum...as its not the first time .. ihave faces many instance with TATA...still I am using TATA services from 5 years continuously just for my numbers...but I have to rethink on whether I should go with your services or not....?

Expecting your early positive response...

regards,

ANK

--
ANAND N KHOBRAGADE,
RESOURCES SCIENTIST,
MAHARASHTRA REMOTE SENSING APPLICATIONS CENTRE (MRSAC),
(DEPARTMENT OF PLANNING, GOVERNMENT OF MAHARASHTRA)
SOUTH AMBAZARI ROAD, VNIT CAMPUS,
NAGPUR, MAHARASHTRA STATE, INDIA.
PIN-440011
PHONE #[protected] EXT 51
MOBILE # [protected]
EMAIL # anand.[protected]@mrsac.maharashtra.gov.in

seman67

from Bengaluru, Karnataka

TATA TELESERVICES (MAHARASHTRA) LTD — Rude Attitude of Tata DOCOMO...reg...Excess billing of 1000 Rs. for unwanted, undemanded services...

Even though My billing disputes in in progress, very rudely attitude of TATA DOCOMO company that they have disconnected my outgoing services, even though I had already paid actually amount except disputed one...means thay are not caring that matter is with consumer forum...How can they dare like this...?

I ask them about my written consent on availing Internet Services...they didn't reply on the same...?
Just compelling me to pay whatever they charged, that too in whichever way...its pathetic for consumer...
,,,pls help me by taking strict actions.....

Anand Khobragade,
M# [protected]

Maya Shankar C Shukla

from Mumbai, Maharashtra

Followings are the mails communicated by me with Tata repesentatives.

maya shankar shukla [protected]@gmail.com
11/30/11

to riyazuddin.kam.
Dear Sir,

Please refer to our teletalk regarding internet bill of above mentioned tata indicom account for the period of 15-10-11 to 14-11-11.

I have received my bill of Rs. 7092 for the above mentioned period, though my monthly rental is around Rs. 750 and my credit limit is just Rs. 1, 000/- and I have limited plan. Since it is my new connection and its my very first bill from TTML, I expected you to either inform me when I had reached to my credit limit or give me a facility to check my current bill as per my usage. but neither of them been done from your end. I didnt receive any call from you during the period, most importantly when I was reached at my credit limit. I had received a call from you for the first time on 23rd of November saying that my bill is Rs. 7, 000/-, plz pay to enable us to continue ur service smoothly. before that I wasnt informed by you during the period.

Since its my new connection and its my very first bill and I have chosen internet plan as per my capacity, otherwise If I had knew that my usage will be higher then the plan den I wouldnt have chosen limited usage plan i.e. 10 GB, and rather then that I would have gone for unlimited plan of around Rs. 1150. instead of paying Rs. 7000. Sir, I do not want to spoil any relation with you as your client and I want to continue the relation with you as good customer. Ethically I am ready to pay what I had chosen i.e. Rs. 1, 000/-. n thats my maximam capacity. I request you to consider this matter as lack of communication from your end and for that I am not in a position to pay so much.

Also if above mentioned things are acceptable and I can continue your service, than kindly change my current plan i.e. DS350 new ADSL 2 Mbps limited plan to unlimited plan with 1 mbps speed and monthly bill would be around Rs. 1100 - Rs. 1200.

Please do the needful and revert back at your earliest.

Thanks & regards

--
Maya Shankar C. Shukla
91-[protected]

RIYAZUDDIN KAMARUDDIN RIYAZUDDIN.[protected]@tatatel.co.in
12/2/11

to me

Images are not displayed. Display images below - Always display images from RIYAZUDDIN.[protected]@tatatel.co.in

Dear Mr. Shukla,
As telephonic discussion with you please pay Rs. 1000/- and rest of the amount Rs. 6092/- shall be waived off and please confirmed for activating below plan.

Plan name - Ds-347
Monthly rental- 1149 + 10.30% Tax
Speed - 1 Mbps
Usages - Unlimited

So kindly confirm for activating your plan.

Thanks & Regards

Riyaz K.
TATA Teleservices (Maharashtra) Ltd
Enterprise Retention
Call- +91-[protected] | * riyazuddin.[protected]@tatatel.co.in

I[censored] want something u never had, Do something u have never done.

From: maya shankar shukla [mailto:[protected]@gmail.com]
Sent: 30 November 2011 13:29
To: RIYAZUDDIN KAMARUDDIN
Subject: Tata Indicom A/c no.[protected]

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.

maya shankar shukla [protected]@gmail.com
12/2/11

to RIYAZUDDIN
Dear Mr. Riyaz,

I will make the payment of Rs. 1, 000/- tomorrow and yes you please activate plan- DS-347 as explained by you.

Once again thank you so much for everything.

Thanks & regards
Maya Shankar C. Shukla

maya shankar shukla [protected]@gmail.com
Jan 9

to makerstata
Dear Shakir,

Please refer to our teletalk and find belov mentioned conversation with Mr. Riyaz.

Kindly do the needful.

Thanks & regards

maya shankar shukla [protected]@gmail.com
Jan 9

to makerstata

image001.jpg
5K View Download

maya shankar shukla [protected]@gmail.com
Jan 9

to makerstata

maya shankar shukla [protected]@gmail.com
Feb 29

to mangesh.basu, sme.collections
Forwarded conversation

Subject: Tata Indicom A/c no.[protected]
[protected]----

From: maya shankar shukla <[protected]@gmail.com>
Date: Wed, Nov 30, 2011 at 1:28 PM
To: riyazuddin.[protected]@tatatel.co.in

Dear Sir,

Please refer to our teletalk regarding internet bill of above mentioned tata indicom account for the period of 15-10-11 to 14-11-11.

I have received my bill of Rs. 7092 for the above mentioned period, though my monthly rental is around Rs. 750 and my credit limit is just Rs. 1, 000/- and I have limited plan. Since it is my new connection and its my very first bill from TTML, I expected you to either inform me when I had reached to my credit limit or give me a facility to check my current bill as per my usage. but neither of them been done from your end. I didnt receive any call from you during the period, most importantly when I was reached at my credit limit. I had received a call from you for the first time on 23rd of November saying that my bill is Rs. 7, 000/-, plz pay to enable us to continue ur service smoothly. before that I wasnt informed by you during the period.

Since its my new connection and its my very first bill and I have chosen internet plan as per my capacity, otherwise If I had knew that my usage will be higher then the plan den I wouldnt have chosen limited usage plan i.e. 10 GB, and rather then that I would have gone for unlimited plan of around Rs. 1150. instead of paying Rs. 7000. Sir, I do not want to spoil any relation with you as your client and I want to continue the relation with you as good customer. Ethically I am ready to pay what I had chosen i.e. Rs. 1, 000/-. n thats my maximam capacity. I request you to consider this matter as lack of communication from your end and for that I am not in a position to pay so much.

Also if above mentioned things are acceptable and I can continue your service, than kindly change my current plan i.e. DS350 new ADSL 2 Mbps limited plan to unlimited plan with 1 mbps speed and monthly bill would be around Rs. 1100 - Rs. 1200.

Please do the needful and revert back at your earliest.

Thanks & regards

--
Maya Shankar C. Shukla
91-[protected]

[protected]
From: RIYAZUDDIN KAMARUDDIN <RIYAZUDDIN.[protected]@tatatel.co.in>
Date: Fri, Dec 2, 2011 at 7:29 PM
To: [protected]@gmail.com

Dear Mr. Shukla,
As telephonic discussion with you please pay Rs. 1000/- and rest of the amount Rs. 6092/- shall be waived off and please confirmed for activating below plan.

Plan name - Ds-347
Monthly rental- 1149 + 10.30% Tax
Speed - 1 Mbps
Usages - Unlimited

So kindly confirm for activating your plan.

Thanks & Regards

Riyaz K.
TATA Teleservices (Maharashtra) Ltd
Enterprise Retention
Call- +91-[protected] | * riyazuddin.[protected]@tatatel.co.in

I[censored] want something u never had, Do something u have never done.

From: maya shankar shukla [mailto:[protected]@gmail.com]
Sent: 30 November 2011 13:29
To: RIYAZUDDIN KAMARUDDIN
Subject: Tata Indicom A/c no.[protected]

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Fri, Dec 2, 2011 at 8:06 PM
To: RIYAZUDDIN KAMARUDDIN <RIYAZUDDIN.[protected]@tatatel.co.in>

Dear Mr. Riyaz,

I will make the payment of Rs. 1, 000/- tomorrow and yes you please activate plan- DS-347 as explained by you.

Once again thank you so much for everything.

Thanks & regards
Maya Shankar C. Shukla

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Mon, Jan 9, 2012 at 4:14 PM
To: [protected]@gmail.com

Dear Shakir,

Please refer to our teletalk and find belov mentioned conversation with Mr. Riyaz.

Kindly do the needful.

Thanks & regards

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Mon, Jan 9, 2012 at 4:14 PM
To: [protected]@gmail.com

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Mon, Jan 9, 2012 at 4:15 PM
To: [protected]@gmail.com

image001.jpg
5K View Download

maya shankar shukla [protected]@gmail.com
Jul 6

to cs.mumbai
Dear Sir / Madam,

Please refer to below given mails forwarded to u in past regarding issue related with bill. since I have already answered your queries but u seemed not interested in solving this issue as its yet to get resolved. but when I took the port for my vodafone no. [protected] to tata docomo A/c no.[protected], you started sending messages and calling me and on my alternate no. regarding bill payment of the above pending issue. and also you have discontinued my internet service.

Once again I request you to look into the matter to solve it and continue my service at earliest.

Regards

[protected] Forwarded message[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Wed, Nov 30, 2011 at 1:28 PM
Subject: Tata Indicom A/c no.[protected]

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Mon, Jan 9, 2012 at 4:14 PM
To: [protected]@gmail.com

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Mon, Jan 9, 2012 at 4:15 PM
To: [protected]@gmail.com

[protected] Forwarded message[protected]
From: maya shankar shukla <[protected]@gmail.com>

[protected]
From: maya shankar shukla <[protected]@gmail.com>
Date: Wed, Feb 29, 2012 at 2:09 PM
To: mangesh.[protected]@gmail.com, sme.[protected]@tatatel.co.in

image001.jpg
5K View Download

prasad40s

from Gurgaon, Haryana

Guys today at morning 3.30pm, I received a call from advocate and they told that fir is filing against me ...and they warned me to face arrest...I am really scared about it ...this is the number [protected]