Tata Teleservices — money deducted every day

Tata Teleservices Ltd — Not honoring GPRS pack offering

I'm a Tata DOCOMO postpay customer since Dec 09 and my relationship no is[protected].

It has been a nightmare to communicate with your customer care agents and I have 2 issues unresolved.

1. Ref No[protected]

I have been incorrectly signed up on a 899 blackberry plan when I specifically asked to be signed up on the 299 plan. Further more, a customer care agent who called back (and couldn't speak english) said that I would be put on the 299 plan from the next billing cycle which is 326 days away! I refuse to pay for BB services and have asked for it to be cancelled.

2. Ref No[protected]

Your website shows a 199 GPRS plan which allows for 500MB o[censored]sage (Karnataka Circle) for postpay customers. The customer care agents are unaware and when I asked for a clarification, another incompetent agent called back to say that there was an error in advertising these plans and these plans don't exit!

I need a senior executive from TTSL to please address my concerns.

Any help appreciated.

PS: Any TTSL representative monitoring this forum, you know how to reach me!

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Ms.Roja,

We tried to speak to you personally on your alternate number to understand your concerns regarding balance deduction however; we were unable to contact you, since your call was not answered.

We would like to inform you that Rs. 22.50 has been credited to your account vide docket number ABAL[protected] on 17-JUL-2013 and we request you to kindly dial 155223(tollfree) to deactivate all unwanted VAS from your number to stop balance deduction.

Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

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[protected] [protected] [protected]:27:21.0 Slow Speed Open [protected]:27:21.0 We regret the delay in resolving the complaint it will take 48hrs to Resolve your complaint