[Resolved]  Tata Teleservices — Refund not processed for 3.5 months

Address:

Thane, Maharashtra

How do you deal with thieves who say they are a company?
--> Late July, I wanted a Tata Photon connection. An agent gave me wrong information about which documents are required.
--> After taking my Rs 2,500, the "manager" said the documents are wrong; he cancelled it and said the refund would take 3 weeks.
--> One month later, there was one phone call every day from me, "system issue," etc.
--> Then the manager gave excuses like "he is in hospital," with his friend answering the phone.
--> The "nodal officers" are all just workers in a call centre! Three months on, I was speaking with them every day for two days. No action.
--> The "appellate authority" is a call centre! I was speaking with them every day for two days. No action, except that Sangeeta Nair of Tata Teleservices called and confirmed my details. Two/three weeks since then, no action taken.
(They took my money giving false info, now they don't get back; more than 100 days!)
Sangeeta Nair of Tata Teleservices, along with maybe 15 others I have spoken to... all say it's a "system problem." But the "system" doesn't have my money; some people do.