Tata Teleservices — Offer not complied

Address:

Coimbatore, Tamil Nadu

Subject: Re: Validity of Juice Cup [protected]~~M11577570

Dear Mr. Jose,

Greetings for the day!

This is with reference to your email dated 15.12.2012 regarding recharge related concern for your Tata Docomo number [protected].

I sincerely apologize for the inconvenience caused to you.

As per the discussion over call on your number [protected] we would like to inform you that we have registered your complaint with docket number PSMR12049929 which will be resolved by 24-DEC-2012 20:00:00.Upon resolution of your complaint you would definitely hear from us.

Kindly write back to us for further assistance.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sanjay,
TATA Docomo - Customer Service.

From: [protected]@sib.co.in
Sent:[protected]:28:59.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: Validity of Juice Cup [protected]~~M11577570

As i Have to make frequent calls I am recharging with Rs.48/- tomorrow, with offer "TD-610449- Get Extra 30 d1ys VAL within 72 hrs! Make all india Mobile calls @ 1/2 ps per for 30 days on RC 48." Please arrange to extend the validity further 30 days (the pending as per the complaint ) as you sougt time up to[protected] to sort out the complaint.. Please let me have your confirmation on the offer.
When i contacted your customer care executive today at 9.00 am she told me that this extra validity offer is a mistake ? Commited by me?. If it is a mistake and is repeating every 3 hours, and also as attachment with charge notification, it is pity for an established institution like Tata tele, giving a reply like this.
Jibu Tom Jose

From: [protected]@tatadocomo.com
To: [protected]@sib.co.in
Date: Fri, 14 Dec 2012 22:36:22 +0530
Subject: Validity of Juice Cup [protected]~~M11570945
Dear Customer,
Greetings for the day!
This is with reference to your email dated 14-12-12 regarding recharge benefits related concern for your Tata Docomo Mobile number [protected].
I sincerely regret the inconvenience caused to you.
We would like to inform you that, a complaint has been raised on your concern of recharge benefits, with the docket number PSMR12049929 and expected to be resolved by[protected]:08, kindly make a note of the docket number for your further correspondence and you will be duly notified upon the closure.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Assuring you of our best services at all times.
Warm Regards,
Priyesh
TATA Docomo - Customer Service.
-----Original Message-----
From: [protected]@sib.co.in
Sent:[protected]:54:46.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Validity of Juice Cup [protected]~~M11570945

- Even today I have received similar offer "TD-610449- Get Extra 30 d1ys VAL within 72 hrs! Make all india Mobile calls @ 1/2 ps per for 30 days on RC 48.
What des it mean. When recharged on[protected] with same offer it ends on[protected]. Where is the extra 30 days. When talked to customer care executive Ms Mary today at 9.00 am, She told that offer is valid for 20 days only. (in fact, she knows only Tamil, Whereas I cannt follow Colloquial Tamil)
Please look into the matter and let me have your reply immediately.
Jibu Tom Jose
--Original Message --
From: [protected]@sib.co.in
To: [protected]@tatadocomo.com
Date: Fri, 14 Dec 2012 14:35:55 +0530 (IST)
Subject: Fw: Fw: Validity of Juice Cup [protected]
-- Original Message --
From: [protected]@sib.co.in
To: [protected]@tatadocomo.com
Date: Thu, 13 Dec 2012 18:12:32 +0530 (IST)
Subject: Fw: Validity of Juice Cup
Tata docomo is repeating the same offer. But the same is not been complied.
-- Original Message --
From: [protected]@sib.co.in
To: [protected]@tatadocomo.com
Date: Thu, 13 Dec 2012 17:52:38 +0530 (IST)
Subject: Validity of Juice Cup [protected]
Vide SMs from TD 610449 it is offered that 30 days extra validity within 72 hrs. Accordingly I have charged Rs.39 on[protected] by dialing *141*239#. The charging was successful. But now i got message that the validity ends within 3 days. Why i have not given 30 days extra validity as per your offer.
I have called your customer care executive Mr. Sakthi and he was un able to explain and line was simply disconnected charging 50 ps in my account.
Please look into the matter and do the needful
Jibu Tom Jose
[protected]@sib.co.in