[Resolved]  Tata Teleservices / Photon — A/C No:[protected]

Address:

Mumbai City, Maharashtra

Rummy P Khan R-16 Cusrow Baug
S Bhagat Singh Road
MUMBAI – 400 001

23 August 2011


The Tata Teleservices (Maharashtra) Limited
D-26 TTC Industrial Area
MIDC Sanpada
P O Turbhe
NEW MUMBAI – 400 703

Dear Sir,

Subject : Account Number[protected]

We are in receipt of letter dated 2nd August 2011 from your Advocate,
Mr Mahesh R Joshi on your behalf and are pleased to clarify as under:

We had filled in the Customer Application Form initially and applied for a 10GB Plan. As our usage was much less, we had changed to 5GB and were paying regularly on monthly basis and in time till February 2011.

We had received a telephone call from your telemarketing agency informing us about the yearly plan in which we had to pay for only nine months instead of twelve months @ Rs 950/- per month plus taxes for 5 GB which I had agreed telephonically and there was no written agreement signed to that effect. I received a bill dated 19 February 2011 for Rs 9431/-, for the period from
[protected] to[protected] and I immediately rang up the Tata Teleservices Limited and spoke to your representative Mr Vinit on 28 February 2011 to change my Plan from 5 GB to 2 GB, which was agreed to by him and the request number given to me for the same was[protected].

I had paid the bills for the months of February and March 2011 amounting to
Rs 1048/- each, for 5GB though the request was given in February 2011 for change in Plan to 2GB and have also paid the bill of April 2011 amounting to Rs.827/- for 2 GB after which my services were discontinued and hence have not paid the further bills.



2

I may mention that I had personally visited the Tata Indicom office at Veer Nariman Road, Fort on 28 April 2011 and explained to your representative the problem that I was facing. I may mention that she had taken down the details on the computer and informed me that she would forward it to her seniors. On receiving a reminder dated 26 April 2011, for non payment of 5GB, I again visited your office on 3 May 2011 and met with your representative Mr Hasan who informed me that he would look into the matter. I have had no response since then from your end;

The representative of your tele-calling services (every time a different person) kept on contacting me on phone for the payment on several occasions and each time the above change of Plan was explained to them to which they replied that they would speak to their seniors and revert back but till date nobody has bothered to call back nor send us a reply.

I have paid all the bills for the services I have availed off and there is no question of gain or loss to either party, since I have paid all my dues. However, I had made myself very clear that I would like to only opt for 2GB and would pay for the same, but the photon connection has been disconnected, and hence where is the question of payment. I am ready to pay for 2 GB plan from August/September 2011 or whenever the connection is activated.

Looking forward to receiving a favourable reply,

Yours truly,



(R P Khan)

CC : Mr Mahesh R Joshi
Advocate
Botawala Building
Horniman Circle
Fort
MUMBAI – 400 001