[Resolved]  Tata Teleservices Photon Plus — change of address not possible

Address:

Rajasthan

I have been in communication with tata cust.care of Photon plus regarding my Photon Plus postpaid connection number [protected] for last few days to get a change in my address of communication. The connection is of Rajasthan, Jaipur and now I have shifted permanently to Ahmedabad. The Photon plus connection is under my wife Parul Gupta's name. I have never had any problems with THEIR services while using your postpaid connection. But, it has been a pain in my neck to do the simple procedure of changing my communication and billing address to Ahmedabad. I am surprised and unhappy at the inconvenience I am facing.

I HAVE VISITED THE MAIN BRANCH OFFICE OF TATA TELESERVICES, AHMEDABAD WITH SAME PROBLEM AND THEY SAY THAT THEY CANT DO ANYTHING FROM HERE. SOME OFFICER Ms. BRINDA SHAH HAD ASSURED ME THAT INTERCIRCLE MIGRATION IS REQUIRED FOR THIS, AND IT IS POSSIBLE FROM AHMEDABAD ITSELF. HOWEVER, ITS BEEN MORE THAN 13 DAYS NOW AND EVEN AFTER REPEATEDLY CALLING HER AND HER REPEATED REASSURANCES, I HAVE NOT SEEN ANY LIGHT AT THE END OF THE TUNNEL ! Now the same personnel says its not possible. And I cannot get the billing address changed to Ahmedabad. However, they have no problem sending the same bills to the old address of Jaipur where now I am not even staying, even if it will not be correct on their part! On a lighter note, I think that even after some person is no more alive, TATA will continue sending the bills to his address even if ITS notified that the person is no more! All this drama by TATA staff shows that even this can be possible in TTSL!

MY REQUEST HAS BEEN FALLING IN DEAF EARS!

LATER THE TTSL STAFF AT GUJARAT BHAVAN OFFICE AHMEDABAD RECOMMENDS ME TO BUY A NEW PHOTON PLUS CONNECTION FROM AHMEDABAD AND DISCONNECT THE OLD JAIPUR PHOTON PLUS CONNECTION. I CAN UNDERSTAND THAT THIS IS A COMFORTABLE OPTION BUT, THE STAFF ALSO ADDS THAT I WILL HAVE TO BUY A NEW DEVICE AGAIN ! WHICH MEANS MY OLD PHOTON PLUS DEVICE ( MODEM ) GOES WASTE! I MUST THROW IT AWAY IN THE DUSTBIN! THEY CANT EVEN ASSURE ME THAT MY OLD DEVICE WILL WORK WITH NEW CONNECTION IN AHMEDABAD.

I NEED TO SHELL OUT MORE MONEY JUST TO GET A BILL AT MY AHMEDABAD ADDRESS!

ANYHOW PLEASE NOTE THAT I HAVE WASTED MANY DAYS BEHIND THIS PETTY PROBLEM, AND AM ASSURED NOW THAT NO MORE BEING A PHOTONER...

I AM SURPRISED TO KNOW THAT A COMPANY LIKE TATA DOES NOT HAVE A SYSTEM OR POLICY IN PLACE SO THAT A CUSTOMER CAN HANDLE HIS ACCOUNT FROM ANY PART OF THIS COUNTRY, IN TODAY'S COMPETITIVE MARKET! CUSTOMER'S TIME IS NOT IMPORTANT FOR YOU!

I request you to please look into this matter, as this technical problem is making me move away from my decision of purchasing another postpaid Tata Docomo 3G internet connection in Ahmedabad now.