[Resolved] Tata Teleservices (Tata Indicom) — Wrong Billing | |||
Hi All, I am sorry, to say that I am facing one critical issue again due to technical fault in TataIndicom billing system. My Tata Indicom Number is :[protected] My Plan : Combo BB SpeedPro Value 1200 Plan As per my plan I am having data limit of 18 GB , but I am not able to use more than 4GB due to wrong billing calculation from your company. My bill for data usage should start after consuming 18GB, but your system start calculation even from 1st MB. As you system start charging my account 50 paisa per mb , my un billed usages becomes Rs 2000 just after using 4Gb data limit. As my credit limit is set to Rs 1800 , Your billing dept start calling me to pay outstanding amount w/o waiting for bill generation and even suspend my DSL connection. I have sent complain for this online and even called your customer care but no solution, no one ready to fix the issue. I was not able to use my DSL internet for 15 days last months and today also my dsl connection is suspended. Why customer should suffer because of your company technical issue ? How I can use of 18 GB data limit ? I cant pay Rs 9000 when my plan is for Rs 1200. I feels cheated by your company. I request you to fix this faulty billing calculation method -so that I can use my internet data limit Thanks Puran Saini [protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
TataIndicom is the worst company as per customer care
Reply
Dear Mr. Saini,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Landline not working from 15 days
I given many time complaint related to my tata landline still my complaint is pending and very bad response from tata field engineer as well from customer service of tatadocomo.my tata account no[protected]
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