[Resolved]  Tata Teleservices / Tata Photon Plus — No or interrupted connectivity by Tata Photon+ Data Card from evening till midnight

Address:

Bangalore, Karnataka

My concern is that Tata Photon+ datacard is not capable to provide the basic service also which is expected from the card as connectivity breaks very frequently and the sites I am trying to access goes blank. I am asking for refund of money due to this. I am okay in paying the Internet usage but not for the device which I wanted to surrender back. Even after continuous visits to their customer care center and also telling about going to Consumer forum they still maintain a casual attitude which is not a professional response from an Organization like Tata.

Here goes the whole story.

On 20-Feb-2011, I purchased Tata Photon+ Datacard from Sangeetha, Forum Mall, Koramangala. The next day, I tried browsing for urgent need at midnight and realized that connectivity is very slow. Major problem is that connectivity breaks very often and page goes blank. Called Customer care who did some setting and asked me to check the next day.

On 22-Feb-2011, problem persists. Called Customer care and they said that it is a Network Outage in the area where I am staying. Resolution date as per their system is 31-Mar-11. They still asked me to try after 9-10 PM, but problem continued at 11.30 PM too.

On 23-Feb-2011, as the problem continued, I called Customer care and spoke to the Technical Contact Person. He guided with some technical configurations in my system and asked to check after 10 PM. Problem persisted so called them again and logged a complaint in system.

On 26-Feb-11, I went to Tata Photon Koramangala office and spoke to executive. Interestingly the earlier complaint had been closed mentioning that it is a network issue. As she was not able to help it got escalated to Technical desk. The Technical desk said that they will install a Passive Antenna within 48 hrs. They created a new complaint in the system.

Later on 3-Mar-11, a person from Tata photon called and said that they cannot install passive antenna as I had a prepaid account. I told again that in that case, I wanted refund and he asked me to contact the Customer care office.

On 26-Mar-11, I went again to Customer care asking for refund. Spoke to the Floor manager and the Store manager. They agreed that it is a Network outage in the area. However, as per them there is no refund process but assured to check on the possible options. A mail was sent by them internally and they informed that somebody will contact me back within 29-Mar-11. As nobody from Tata photon contacted till 31-Mar-11, I called the store manager and collected his and Nodal officer's email ids so as to record my complaint via email.

I still haven't received any response from Nodal officer. So, have decided to go to Appellate officer after a month. All of them, please be aware of these issues before you opt for Tata Photon+ datacard.

Thanks & Regards
Girish C