[Resolved]  Tata Teleservices — Unilaterally disconnect connection and asking for payment

Address:

New Delhi, Delhi

This is secound time there is deficiency in service by Tata Photon. On first complain they had restore my internet connection on complaining through this forum and matter was sorted out. Now this is second time they file a case against me in civil court without any fault from my side. The fact is given below :

I have tata photon internet access service. My billing date is 7th of every month and bill period is 5th to 4th of next month and Tata Photon No is [protected]. I have paid bill amount Rs 1037 on dated 24/1/2012 through credit card. Next bill due date was 24/2/2012. They had disconnect my connection in first week of feb 2012 without assigning any reason. After inquiry they inform this was due to technical reason. After few day they inform your connection were deactivated due to technical reason and subsequently transfer to another account. After that they started for asking payment of bill which was due on 24/2/2012 before due date. I have said to them first restore my connection and on due date I shall pay the bill amount. Rater than taking corrective action I have been started to receive phone call from theire call center to pay off my dues. I no of time I had explain to them the whole fact but no action were taken from them to restore my connection.

I can prove whatever I have explain here and the same can be varified from Tata photon data bank.

Today I have received call from them they have lodge a civil case against me in Civil Court. This is enough and can be tantamount in deficiency in service and harrasment of consumer without any valid reason.

I hereby expact justice and demanded compensation for deficiency in service and harrasement to me.

Thanks & Regards

Gyan Prakash