[Resolved]  Tata Voltas AC — Fraudulent and pathetic installation service from Voltas, Asansol

Voltas AC — Poor AC / Worst Service / Pathetic Support

I registered the complaint on 28th May 2010 (Complaint no. 10MY2800602) but is still unattended.

I purchased a new Voltas Vertis Gold i (5 Star) AC in April 2010 with a view that it will give me chilling winters feel this summer.

After doing my homework on all ACs, finally i shortlisted Onida, Voltas and Carrier AC out of which i selected voltas due to association of big brand name like TATA group with it.

I was very happy with this purchase but soon it proved to be a fake illusion. Only after one month o[censored]se, the AC stopped chilling. I called up the customer care and what they call 24 working hour support (actually 3 days as they consider 8 hours as working timing so 8 X 3 = 24 hours) they sent 2 people to check my AC.

The person sent for ac checkup were casually dressed (not at all giving feel as if they even belong to a company). Anyways, out of my business, they checked the AC and told me that there is no GAS in the AC and another engineer will come tomorrow to fill the GAS in the AC and repair the leakage point. The AC actually has that manufacturing defect.

I was very depressed that the new AC had such problem. Anyways, i waited the next day and the next day and the next day but nobody showed up.

Finally i thought to re-call at the customer care. They assured me that the engineer will be coming tomorrow but as expected, there tomorrow never came and my AC is still not working.

Now everyday i call them 3 times a day and in morning they say engieer will come today. In afternoon they say, that for sure engineer will come by evening and in evening they say that engineer will come tomorrow.

I talked to the seniors at customer care and they again commit that engineer will come tomorrow and that never happens actually.

Now again today at the time of writing this review, I had a word with the TL at there customer care (Mr. Ravinder) and he told me that engineer (Mr. Karim Khan) from Hemkunt Aircon will come tomorrow for sure.

I am pretty sure that this is again not going to happen so i am taking my time at the night and writing the complaint / review so all the people in India may think lakh times before buying any Voltas / Tata product. Though they claim to be best but believe me they are the worst in this world.

I was dreaming of chilling summers but they game me hot and depressing summers. What a wonderful product they have made and top of it what a wonderful service they give.

Shame for Tatas.... Shame for Voltas.....

hi to alll.,
THIS S RAMESH from chennai, am an AC TECHNICIAN...i service al types of ac...my number is [protected]

I HAVE PURCHASED A VOLTAS AC ON 30 JUNE'10 FROM HARI OM ELECTRONICS ASHOK VIHAR & THE BACK SIDE COIL WAS DEFECTED FROM VERY FIRST DAY WE WERE COMPLAINING IN THE CUSTOMER SEVICE OF VOLTAS. OUR COMPLAINT NO. IS STILL NO ATTENDED(30/6/10-10JL300-4542, 5/7/10-10JL0502142, 12/7/10-10AU[protected], 18/8/10-10-AU--2876.) WE ARE VERY DEPRESSED WITH YOUR BEHAVIHOUR.

Tata, Voltas — Pathetic service from Voltas

I brought a 2 TON split AC from Voltas ( TATA ) on 24.03.2011 for Rs. 33500.00 & from day one its not working properly. First its start noising & after few days hot air is start blowing out of it. On complaining with the delar thru which i purchased the AC, he said same will be done in 2 working days & the person who visited my place told me that there is no gas left in the AC out door unit same needs to be refill & i refused to refill the same as i brought the new AC after paying full amount than why should i settle with some thing defective. Here i like to mentioned that recently i ask a local vendor to refill the gas on my another AC for the first time which i brought around 8-9 yrs ago.

Than on 26.04.2011 i called at the customer care ( may be worst in the whole world ) [protected] & received a complaint no. 11AP2608072. After this i made number of calls to the service manager ( Mr. B.B.Dua ) & to the above mentioned customer care no. for mails ID of Mr. Dua / Mr. M.M.Mishra, FAX no. of HO but all my effort are in vain UNTIL i threaten Mr. Dua against the legal action thru consumer court. BUT I WAS WRONG

Than he agreed to replace the out door defaulted unit & send somebody THRICE to note down the Serial no & ModeL no. & after all this he send some different model outdoor unit at my place which is less in amount & also 2* rated whereas the unit i purchase was 3* rated. And now he ask me to wait another 1 week for the replacement.

I request you to kindly help me as i don't trust the service provided by the VOLTAS anymore & want my money back.

Mr. B B Dua - Area Service Manager spoke with the customer, he has confirmed the unit is working fine.

Voltas has pathetic service. I bought an Inverter AC from them; which stopped working after 2 years on account an IC failure; and the voltas people could not provide a replacement.

After repeated followups they finally replaced the ac; The said they are offering discount on the M.R.P. but when i checked the online price it was the same amount that they charged me.