[Resolved]  Tata Walky — PHONE DISCONNECTED FOR WANT OF ADDRESS PROOF!!!!

FATE OF AN INDIAN CITIZEN WITH TATA DOCOMO IN THE TWENTY FIRST CENTURY!!!!

The following are the details of mail between me and the TATA Docomo personnel from 13 Nov 2011 to 19 Nov 2011, how many more days are required to solve my problem by TATA DOCOMO

Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 18-NOV-2011 regarding Tata Docomo CDMA number[protected]. We sincerely owe an apology for the delay.
We would like to inform that your request has been put before the concerned team. Please bear us in the interim.
Please share us your feedback if you are satisfied with our faster response.
For any assistance please feel free to call us at (121) from any Tata DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
Kranthi,
Tata Docomo- Customer care.


-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:14:14.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5799419
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Madam,
This is with reference to your email dated 17 Nov 2011 on the subject, I have attached in my mail the scanned copy of my identity proof and address proof issued by my office on 14 Nov in response to the mail forwarded by Mr Praveen Kumar (Customer care). I am a Central Government Gazetted Officer, working in DRDO Lab. I am once again attaching the scanned copy of letter from my office, which authenticates my identity and address.
Please do the needful
with warm regards,
Thangaraj G[protected] / M5780210

On Thu, Nov 17, 2011 at 9:45 PM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 16-Nov-2011 regarding your Tata Docomo CDMA number[protected].
We apologize for the delay in attending your mail and inconvenience caused to you.
As per your email, we request you to provide the documents like the below mentioned to activate your connection.
Proof of address-Ration card, Driving license, Voter ID card, Telephone
bill, Electricity bill (last 3 months).
Proof of identity- Ration card, Driving license, Voter ID card, bank pass
book(with stamped photograph).
For any assistance please feel free to call us at (121) from any Tata DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
Swetha Rajani,
Tata Docomo- Customer care.
-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:43:58.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5780210
[Note: Please don't change the subject for internal tracking purpose and immediate action.
___________________________
Dear Madam/Sir,
This is with reference to your email on 15 Nov 2011, almost 48 hours
are over after receiving your email nothing has happened, whom should I approach for the help, can you kindly guide me. You know very well that it is very difficult without phone at home, I never knew that TATA DOCOMO service is so poor. sorry to say this, because it is not my fault, wherever I went with the document I was told forms are not available.
with great pain
Thangaraj G (M554220)
Phone No.[protected].

On Tue, Nov 15, 2011 at 11:42 AM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 14-Nov-2011 regarding Tata
Docomo CDMA number [protected].
As per your mail, we would like to inform you that the request is
forwarded to concerned team and shall revert you shortly.
For any assistance please feel free to call us at (121) from any Tata
DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
J.Trupti
Tata Docomo- Customer care.



-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:23:19.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5754220
[Note: Please don't change the subject for internal tracking purpose
and immediate action.
_____________________________
Dear Sir,
On the outset I thank you for the quick response to my mail.
As desired by you I am attaching herewith the scanned addressed proof for your perusal and further needful action.
with regards,
G Thangaraj[protected]
On Sun, Nov 13, 2011 at 2:15 PM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 13-Nov-2011 regarding your
TATA Docomo CDMA number[protected].
We regret for the inconvenience caused.
As per your email, we request you to send us back with the scanned copy of the proof of address documents so that we can do the needful for you.
For any assistance please feel free to call us at 121 from any Tata
DOCOMO CDMA postpaid/ prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll
free).
We shall be glad to be of assistance.
Assuring you the best of our services at all times.
Thanks and Regards,
Warm Regards,
Praveen Kumar,
Customer Care - Tata Docomo.
-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:27:16.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Phone disconnected~~M5739375
[Note: Please don't change the subject for internal tracking purpose
And immediate action.
_____________________________
Dear Sir/Madam
I have a TATA WALKY prepaid connection[protected], outgoing is
disconnected due to non submission of docs for verification, in this
connection I have visited the office for the form to submit the
details, wherever I go they says forms are not available. please help me and also please activate my phone for use.

with warm regards,
Thangaraj G[protected]

Dear Sir/Madam,

This is with reference to your mail to me dated today 16 Dec 2011 in respect with my complaint docket no. 382102, the problem still not resolved.
Each day I am getting a mail saying your problem will be resolved early, but so far nothing has happened. I once again request you to resolve the problem and activate my phone[protected].

With regards,

Thangaraj G

Dear Mr. Thangaraj,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, according to your complaint vide docket number NTT[protected] we have confirmed from concerned department, that your Walky was not activated due to the difference in Documentation. Hence, we request you to please resubmit the documents.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.