Telecom Vodafone — Plan changed without confirmation.

HI,

This is sudeep pillai one of the dissatified customer of vodofone. I was a customer of vodofone for last 2 yrs with RCUG 50 Plan . But all on a sudden they have changed my plan to [protected]@1. without my permission.

When i contacted the customer care the CSE told me that i have send an sms to change plan.

But i had not send any sms to change my plan . Why i will do so when i am holding a corporate plan.

I am extremely dissapointed with the respose which i got from the CSE who attended my call .

Then i have visited the vodofone store for resitering the compliaint. They have informed me that it was happen due to some technical problem and your problem will fixed within 3 working days.

Again i visited the vodofoenstore as my plan has not got changed to previous one. But this time there was another CSE who atteneded she was also saying that i have send an sms request to change my Plan.

Why there is'nt any sms command for termination, when they have the sms command for plan change.

Regards
Sudeep Pillai
[protected]
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