[Resolved]  The Mobile Store — cheating/mis selling

Address:

Bathinda, Punjab

Dear Sir,


I visited Mobile Store 02/08/2010 for purchasing samsung business Phone, Their executive advice me that sony experia 10i has same feacter and also it is business phone but it was defected Phone and not business Phone.
Again I visited Mobile Store
they told me, give us DO certificate from sony, we will replace Phone as business Phone.I to do so any cost but now they offer me same phone or Rs12500.
Sony mobile was Rs 15289,Invoice No 653/380874, Dhobi Bazar Bathinda, Punjab .
I am not satisfy their service.I have also sant them DO certificate which was issue me from sony.
Now my money 15289 have company and also my sealed Phone.
I have sent them many mails and Phones call but they have not any care.Mails details are attached with below.

Sohan Singh
M. [protected]
#21540,st no 6/3
Power House Road
Bathinda



Flag this message
Fw: RE: Refund
Tuesday, 31 August, 2010 8:30 PM
From:
"Sohan Singh" <[protected]@yahoo.com>
View contact details
To:
[protected]@essar.com
Cc:
[protected]@mytms.in


I call you daily but you have not care for my problem,

--- On Sat, 28/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Saturday, 28 August, 2010, 11:58 AM

There is no response from you.

--- On Fri, 27/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Friday, 27 August, 2010, 9:59 PM

Yesterday I visited your mobile store your executive said to me," If you want to go court , you can go, I am not responsible my guilty , only my MD and Company is liable for court.
I am employ of Company , I have no tension from you.


--- On Wed, 25/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Wednesday, 25 August, 2010, 10:25 AM

You are not responsible your customer, I am not satisfied you service, you cheat me, I am going to court .



--- On Sun, 22/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Fw: RE: Refund
To: [protected]@mytms.in
Date: Sunday, 22 August, 2010, 2:14 PM


Now 22days has been spent. I have called and mail you many time,If you have not care for my mail or call, I will go for legal enforement.




--- On Thu, 19/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: RE: Refund
To: "mobicares.mytms" <[protected]@mytms.in>
Date: Thursday, 19 August, 2010, 8:28 PM

I want result, I am waiting from 10 days your responce.


--- On Thu, 19/8/10, mobicares.mytms <[protected]@mytms.in> wrote:


From: mobicares.mytms <[protected]@mytms.in>
Subject: RE: Refund
To: "'Sohan Singh'" <[protected]@yahoo.com>
Date: Thursday, 19 August, 2010, 10:18 AM

Dear Mr. Singh,



Thank you for your e-mail dated 18th Aug' 10 enquiring on the Sony Ericsson Xperia X10 handset purchased from The MobileStore.



We appreciate your valuable feedback and would try to incorporate the suggestions provided as it deems fit. We have made a note of the same in our records and have addressed the same to the concerned function to do the needful.



We have forwarded your e-mail to the concerned department and shall contact you at the earliest.





For any further assistance you may call The MobileStore Customer Service 24x7 at 6000 6363 or toll-free number[protected] or write in to [protected]@mytms.in. You can also visit our website www.themobilestore.in for more information.





Yours sincerely,

The Mobicares Team

From: Sohan Singh [mailto:[protected]@yahoo.com]
Sent: Wednesday, August 18, 2010 3:25 PM
To: [protected]@mytms.in
Subject: Fw: Refund




Please solve my problem, I am mailing you after one weak but you do not care.refund my money immediate.


--- On Thu, 12/8/10, Sohan Singh <[protected]@yahoo.com> wrote:


From: Sohan Singh <[protected]@yahoo.com>
Subject: Refund
To: [protected]@mytms.in
Date: Thursday, 12 August, 2010, 3:36 PM

Sub. Refund me my money.



Dear Sir,


I visited your mobile store 02/08/2010 for purchaging samsung window bases mobile, your exitive advice me that sony experia 10i has same feater and also it is window base phone but it was defected phone and not window base.
Again I visited your store they told me, give us DO certificate from sony, we will replace phone as window base.I to do so any cost but now they offer me same phone or Rs12500.
Sony mobie was Rs 15289,Invoce No 653/380874, Dhobi Bazar Bathinda, Punjab .
I am not satisfy your survice and I did not know ,you will do me so, I am also sanding you DO certificate which was issue me from sony.
Now my money 15289 has your company and also my sealed phone.Please refund my money immidiae.

Sohan Singh
M. [protected]
#21540,st no 6/3
Power House Road
Bathinda






PVN Print






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PVN Number: PVNA[protected]

Generated Date: Aug 9 2010 6:13PM

PVN Generated by:


Allied Communications

Address:


Shop No. -11 , Ist Floor , Shakti Complex , The Mall , Bhatinda

Phone:


[protected]

Email:


[protected]@yahoo.co.in

DOA Handset Submitted By


RDS


Retailer

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Retailer Details

Name:


THE MOBILE STORE

Address:


#21540,ST.NO.6/3, POWER HOUSE ROAD , BATHINDA

Contact Person:


SOHAN SINGH


Mobile No:


[protected]

Email Id:




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Handset Details

Model:


E10i


Invoice Number:




DPY Number:


DPY[protected]


Invoice Date:




IMEI/Serial Number:


[protected]


Invoice Issued By:


Sony India Pvt. Ltd.

Mfg Date(yy W ww):


10W22


Invoice Issuer Status:


RDS


National Distributors

Talk Time:


Can't Power On


Location:


Delhi

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Defect Summary







Symptom :


Can't power on (phone is dead)

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Check List





Liquid intrusion indicator - White



Handset device IMEI is same as on box



Set has asthetical new look



Charger

Manual



Data Cable



Hands Free



Memory Card

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Declaration



1 .


We hereby certify that the handset device has been verified as per status recorded above and has been shipped to RSI.

2 .


Copy of necessary documentation is kept in records.













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This is NOT a DOA ACCEPTENCE Certificate.

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DOA ACCEPTANCE will be communicated to retailer & RDS separately.

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Replacement device handset will be shipped directly to RDS and retailers are advised to collect replacement from RDS against on production of this PVN.

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In case of DOA REJECTION. Defective handset device will be shipped to RDS/ASP for onward collection by retailer.

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In Case of any query related to DOA. Please mail to [[protected]@sonyericsson.com]


















Entity Signature With Date