[Resolved] The Mobile Store — pathetic customer service | |
Hi... This to bring to your notice regarding totally unacceptable custommer service by the mobile store. I made a purchase of nokia E71 on 6th sept 2009 which had a gift of 'Reebok aviator sunglass'. After billing the store manager Mr. Sandeep( mobile no. [protected]) said that the said gift is not available and it will come within next two days . After calling again and again for one and half month gift was still not available and then my call was not being answered after that. Being irritated when I went to the shop on 21/10/09 , I was given a choice to either take a T- shirt or quit as the said sunglass will not be available for next 6 months and I had to leave with the T-shirt. This shows total negligence of the customer on the store manager's part and even talking to his superior Mr. Deepak(mobile no.-[protected]) was in vain. Manish Prashant mob. no. [protected] purchase invoice no. WB/47438 mobile- Nokia E71 Date- 06/09/2009 shop address- The Mobile Store shop no. 4 Moulana abul Kalam Azad Road Howrah Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I made a very big mistake buying a cell phone worth Rs. 18,000 from Mobile Store. All was well till the time I handed the money over to them. I was supposed to get a 8GB card and a t-shirt with the cell phone. After 3 calls and 15 days, they gave me the card. It's been about 3 months, and I have called them over 10 times and visited the shop over 3 times but they still haven't given me the t-shirt. I get the same answer every time, "We will call you when we have it."
Obviuosly, they never called. I would recommend all my fellow consumers to stay from shoddy companies like Mobile Store and buy instead from reliable outlets or reliable online stores.
Obviuosly, they never called. I would recommend all my fellow consumers to stay from shoddy companies like Mobile Store and buy instead from reliable outlets or reliable online stores.
Hi I am a resident of Ahmedabad, Gujarat and I want to put a complaint against the mobile store- Gurukul Branch,
In sept 2013 i purchased samsung galaxy S4 worth Rs 40000 to which they gave me an extended warranty for it to which they charged me for it and i had accepted it, lately I started having issues with my mobile and it used to keep restarting every now and then so in Decemeber i gave my handset to "The Mobile Store" to get it done, they had my handset for 20-25 days and when they gave it to me it was fine but after 10-15 days it started facing the same problem and I felt that it was not been serviced properly and the problem is not resolved so i went back to the store telling about my problem and they said they would give me cell back and assured me that the problem will resolve and they took 40 days and still i did not get any reply from them inspite going to the store they did not provide me with a proper response nor was i attended properly at the store, today when i went in the morning i yelled about my problem and they gave me reasons saying that they have not received any response about my phone and were giving me vague reasons so I left from the store then after 2 3 hours I suddenly got a call from the "store" saying that my phone was come and i should collect it from them by evening, i was surprisingly shocked that the person who was telling me in the morning that they did not know when will they get my cell suddenly they received it in 2 hours, still without thinking much I went to the store and collected my handset and asked what was the problem so they gave me a weird answer saying that "I had updated the phone software manually over wi-fi from kit-kat to Lollipop and so i am facing this issue because according to them android has not released the lollipop version for android and i installed it from an external source and so i was facing this problem, i tried explaining it to them that i was facing this issue right before i updated my phone to lollipop but they had their weird arguments which i could not digest so i just took the handset and left and now not even 24 hours i started facing the same problem and my handset is giving trouble again as it is restarting again to which i am very agitated and irritated.
I request you to help me out with this matter and bring a solution to my problem.
In sept 2013 i purchased samsung galaxy S4 worth Rs 40000 to which they gave me an extended warranty for it to which they charged me for it and i had accepted it, lately I started having issues with my mobile and it used to keep restarting every now and then so in Decemeber i gave my handset to "The Mobile Store" to get it done, they had my handset for 20-25 days and when they gave it to me it was fine but after 10-15 days it started facing the same problem and I felt that it was not been serviced properly and the problem is not resolved so i went back to the store telling about my problem and they said they would give me cell back and assured me that the problem will resolve and they took 40 days and still i did not get any reply from them inspite going to the store they did not provide me with a proper response nor was i attended properly at the store, today when i went in the morning i yelled about my problem and they gave me reasons saying that they have not received any response about my phone and were giving me vague reasons so I left from the store then after 2 3 hours I suddenly got a call from the "store" saying that my phone was come and i should collect it from them by evening, i was surprisingly shocked that the person who was telling me in the morning that they did not know when will they get my cell suddenly they received it in 2 hours, still without thinking much I went to the store and collected my handset and asked what was the problem so they gave me a weird answer saying that "I had updated the phone software manually over wi-fi from kit-kat to Lollipop and so i am facing this issue because according to them android has not released the lollipop version for android and i installed it from an external source and so i was facing this problem, i tried explaining it to them that i was facing this issue right before i updated my phone to lollipop but they had their weird arguments which i could not digest so i just took the handset and left and now not even 24 hours i started facing the same problem and my handset is giving trouble again as it is restarting again to which i am very agitated and irritated.
I request you to help me out with this matter and bring a solution to my problem.
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1860-267-6767
1800-425-6363
1800-209-6363
Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
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We are from The MobileStore. We sincerely apologise for the inconvenience caused.
We request you to get in touch with us on our call centre no. 60006363 or[protected] to ensure that a resolution is provided at the earliest.
Best Regards,
The Mobilestore Team