[Resolved]  The Royal Bank of Scotland N.V. — No communication and worst service

Address:

Bangalore, Karnataka

Hello,

I had 2 RBS salary account, linked to a single customer ID for around 3 years as my salary account.
I changed job and hence I change my salary account.

After 6 months I login online to see the balance of my account and it shows as negative. I received no communication from the bank regarding the change in bank type from salary to a normal saving account.

They had my mobile number, email, postal address, yet they did not bother to communicate any information regarding this. This is just pathetic service.

I am not against them for charging for not maintaining the minimum balance , but they should atleast at bear minimum inform the customer about any type of change in the account.

They were cheap enough to say to pay the negative balance and then they would deactivate the account. They were so worried about a few thousands than loosing a customer.

RBS : The worst banking experience i have ever had

Regards,
Pramod
[protected]@yahoo.co.in