[Resolved]  The Times Of India — Harassment by the bank executive to settle the fraud transactions taken place on my CC

To the concerned authority for the fraud transactions taken place on my CC

This is the mail that I have mailed to the bank to inform about the fraud transactions but nothing has happened so far. Every three months I receives call from the recovery agent threatening to clear the dues or else I have to face the toughest task.

With Regards
V Narayan (Times of India - Principal Correspondent)
Mobile.: [protected]/ [protected]

========================

To,
Mr. Ajay Bharti
Asst. Vice President- Customer Services
PO Bag 28- GPO, New Delhi-110001
You can also Email at head.[protected]@ge.com,
Email us: feedback.[protected]@ge.com

Subject.: Fake transaction taken place through my card for booking airline ticket

Respected Sir,

I, V Narayan Namboodiri, SBI Card No.: [protected], is forwarding the complaint/ dispute e-mails to bring to your kind notice that a fake transaction of online airline booking has taken place through my SBI CC on November 3.

So far I have sent end number of emails to the bank but there has been no response. In return the bank executives are making phone calls and are being harassed.

When I contacted the bank to fill the dispute letter, the bank informed that two fraud transactions have taken place on my credit card booking airline tickets from Bangalore to Mumbai.

Few months later I received bank statement showing the third fraud transactions of Rs 8, 500 which the bank didn't informed me. Now the bank has added interest for the last two years are sending the statement. Even the executives are calling to do settlement. Which I am not going to do?

When the transaction occured I was in the hospital along with my wife who delivered baby girl on November 1, 2007. For which I have the proof and can produce necessary documents. Despite repeated complaint made the bank remained silent without informing the number of fraud transactions taken place on my card.

When I called the bank executives on November 9, 2007 the officials informed me that it is not the bank's duty to inform anything about the transactions. It is compulsion that whenever I receive the CC statement I should clear the dues without inquiring or questioning the bank.

Surprisingly, it is the second such transaction that have taken place through my SBI CC between June 21 and November 3.

First fake transaction was done to get "STC Sawa Recharge Riyadh", which the bank has reversed the transaction after going through the dispute letter forwarded by me.

Now, the second problem had arisen. When I called the bank's customer care on November 21 to know the current status of my SBI CC, I was shocked to hear about another fake transaction that taken place recently in this month.

I have used the card only once to buy a computer early this year. This is the only transaction done. The computer was purchased from Kalyan.

As part of the banks investigation procedure please check the Kalyan transaction done for purchasing the PC. Possibility seems that the person may have acquired my card number.

Finally, I will not be reimbursing any amount/ sum which the bank has done in the fake online transaction taken place through my card. Also, I have blocked the card.

To bring to your notice, If I receive any call, email or statement letter from the bank. Then I will file and sue the bank in the court for "harassing" me. Meanwhile the matter will be published in the newspaper about the banks negligence because of which such transactions are taking place.

So, if I get a call or letter from the bank I will considered as a legal proof of harassment and will submit it with the Mumbai Crime Branch and the court.

A case of defamation will be summoned against the bank.

"Kindly note of the above detailed complaint/ dispute letter."

Thanks with regards

V Narayan (Principal Correspondent/ Chief Copy Editor)
The Times of India
Mobile.: [protected]/ [protected]



=======================================

along with previous complaints





From: head.[protected]@ge.com
To: [protected]@dnaindia.net
Date: 11/21/2007 10:47:01 PM
subject: 'CaseID=[protected]'Urg: Take a note of the letter




Dear Sir / Madam,







Thank you for writing to SBI cards.







We acknowledge the receipt of your email and we shall revert to you shortly.







We would request you to mention your SBI Card Account / Card number in all your correspondence to enable us to process your request at the earliest.







Assuring you of our best services at all times.







Warm Regards,
SBI Headcards Team

-----Original Message-----
From: [protected]@dnaindia.net [[protected]@dnaindia.net]
Sent: Wednesday, Nov 21 2007 10:42PM
To: head.[protected]@ge.com [head.[protected]@ge.com]; feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Subject: Urg: Take a note of the letter

To,
Mr. Ajay Bharti
Asst. Vice President- Customer Services
PO Bag 28- GPO, New Delhi-110001
You can also Email at head.[protected]@ge.com,
Email us: feedback.[protected]@ge.com

Subject.: Fake transaction taken place through my card for booking airline ticket

Respected Sir,

I, V Narayan Namboodiri, SBI Card No.: [protected], is forwarding the complaint/ dispute e-mail to bring to your kind notice that a fake transaction of online airline booking has taken place through my SBI CC on November 3.

Surprisingly, it is the second such transaction that have taken place through my SBI CC between June 21 and November 3.

First fake transaction was done to get "STC Sawa Recharge Riyadh", which the bank has reversed the transaction after going through the dispute letter forwarded by me.

Now, the second problem had arisen. When I called the bank's customer care on November 21 to know the current status of my SBI CC, I was shocked to hear about another fake transaction that taken place recently in this month.

I have used the card only once to buy a computer early this year. This is the only transaction done. The computer was purchased from Kalyan.

As part of the banks investigation procedure please check the Kalyan transaction done for purchasing the PC. Possibility seems that the person may have acquired my card number.

Finally, I will not be reimbursing any amount/ sum which the bank has done in the fake online transaction taken place through my card. Also, I have blocked the card.

To bring to your notice, If I receive any call, email or statement letter from the bank. Then I will file and sue the bank in the court for "harassing" me. Meanwhile the matter will be published in the newspaper about the banks negligence because of which such transactions are taking place.

So, if I get a call or letter from the bank I will considered as a legal proof of harassment and will submit it with the Mumbai Crime Branch and the court.

A case of defamation will be summoned against the bank.

"Kindly note of the above detailed complaint/ dispute letter."

Thanks with regards

V Narayan
Correspondent, Mumbai (Daily News & Analysis, national newspaper - sister concern of Zee News)
Mob.: [protected]/ [protected]