[Resolved]  Tikona — Cheated during issuing a connection

Address:

Agra, Uttar Pradesh

i took a Tikona Wi-bro connection on 26th of january, which is supposed to be a national holiday, they installed it on that day and as if i wanted to use the connection on multiple computers they asked me that i will need to ask for static id. On next day i requested for it, the guy who installed it told me it will take 3 to 4 days for this thing to work.
during the installation i told the guy its of no use to me until unless i get static ip,
my talks with the co.
hi my user id for tikona is [protected], i have my computers on network and i want all of them to connect to internet, but when i connect through tikona i have to every time change my ip address for which te guy whu installed the connection told me that i will have to take a static ip then only i can connect.....i requested for it 4 days ago thru call center, but i haven't got any. Kindly do the needful

Ans:Dear Mr. Khandelwal,

Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Technical complaint has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services,

Regards,
Nirmala.S
Tikona Care
W: www.tikona.in
need to talk to you in order to explain you full incident +91 [protected] i am not able to access my net from 20 days because of these stupid miscommunication in ur company


Dear Mr. Khandelwal,

Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Technical complaint has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services,

Regards,
Nirmala.S
Tikona Care
W: www.tikona.in


need to talk to you in order to explain you full incident +91 [protected] i am not able to access my net from 20 days because of these stupid miscommunication in ur company


Dear Mr. Khandelwal,

Thank you for writing to us.

This is with reference to your email regarding Static IP request for your Tikona Wi Bro account.

We apologize for the delay in service.

As discussed with you over the phone, our engineer has been schedule to visit your premises tomorrow before 12:00PM to configure Static IP. He would contact you before arrival on site.

Your Nodal Officer Escalation Docket Number is 1-[protected].

Please feel free to contact on[protected] if you have any queries. Our Customer Care Associate will be glad to assist you.

You can also write to us at nodal.[protected]@tikona.in.

Your patience and kind support are appreciated in this regards.

Regards,
Nagesh Prasad
Nodal Officer
Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

hi my user id for tikona is [protected], and my services are under suspension from 6th of feb 2011, reseon was you were unable to give me static id,.
now after several requests they are saying that they are in a position to give me static id, hence requesting you to resume my services.
Ankit Khandelwal
+91 [protected]


finally 4 engineers came to my place and they fiddled with it and stopped it completely
after making several complaints no one is visiting to fix it nor they are disconnecting it
local guys dont receive my phone
requesting you to please follow my case and get my money back with such cheateres