[Resolved] Tikona — Appreciate for Promptness & Efficiency of Service – Tikona Cust Appreciation | |
To whoever it may concern I had lodged a complaint on 20/03/2013 about problems regarding my Tikona internet connection. The complaint no. was XXXX . I am very happy to confirm that a person had been sent to attend to the problem within an hour of my call. Much appreciate the promptness and efficiency of your customer care service. I'm sorry I could not attend your call to confirm the very same. Thanking you Yours sincerely Arna Roy. KOLKATA 21-Mar-13 Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Networks — Service Efficiency
Sales person named Sachin([protected]) bluffs about network strength,Assures that i will get 750Kbps download speed takes the installation amount.
Said the installation guy will come as soon as possible.
After several calls to the customer care and escalations to the local network team some person named Gokul([protected]) comes and says there is only 40% signal strength, i should not have opted for the service. When i explained him the scenario he tried and was able to connect to the gateway somehow.... but the response time was very high. After that he finds out that my account is not activated so i was unable to use the internet at all. i was provided a different userid temporarily using which i got only 10KBps download several times it was even 1-2KBps almost 80% of the times it was even 0KBps. I was committed that within 1 hr my id will be active and everything will work fine. it has been 7 days = 168 hrs .
All the more the customer care, sales and network team have total or no coordination at all. There is a huge communication gap between them.
Finally i was forced to disconnect the service. Today i am a happy man.