Tikona — Bad connection NO SUPPORT

Hello, This is Irfan and my user ID is [protected]. Its been over a month I am following up with number of your so called "technical executives" for this issue and all I've got is disappointment and careless behaviour. I've reported this issue many times over phone and emails, but I don't see anyone there who is working or even care to look at this issue. Here are some of the complaint number I filed and ALL of those are closed without any solution or even not a followup. 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] Here I am finally reporting this issue that THIS INTERNET CONNECTION DOES NOT WORKS!!!! I can't even browse for 20-30 minutes and it stops working. Your engineer visited twice here and he says its an issue at your towers. There are two towers in your antenna range and the connections switch between them. I don't know thats truth in that. I've repeatedly communicated this to you but still you failed to take any action. Now the issue is worst, I am not even getting 2MBPS speed according to my plan. I called your support number yesterday and your executive simply dropped the phone when he got no answer after talking for 15 minutes!! If anyone there is able to fix this issue, please do so. Otherwise just disconnect this service, my phone's 3G connection works better than this. -Irfan [protected]
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Dear Irfan,

Please be assured that your concern listed Sep 12, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
What is the resolution time on it? Today Internet stopped around 8-10 times and the speed is very slow too.

Also I got an email now saying that "Resolution confirmation- Commercial Issue Resolved". This is to inform you that we have forwarded your issue to our technical team for neccessary action, so our technical team will contact you and update you regarding your request. ?

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