[Resolved]  Tikona — Worst Service provider

Address:

Bangalore, Karnataka

HI, I had sen the ad of tikona and decided to get installed after seeing the ad that 799/- unlimited broadband, and i called the tikona executives for the Demo.

The guys came down the same day and they showed me the demo, The Speed was good actually and they showed me that i have feasibility up to 2mbps in my area at JP nagar. later i told them that i will decide and inform them abt installation but those executive pleaded me the most and i Told them i want strictly unlimited and the executive confirmed it that its unlimited, and even the WORST PART is the leaflets by the company also says unlimited but no where mentioned in the pamphlet that it has FAIR USAGE POLICY.
I happed to give them (Rs. 1433/-) on 3 rd march 2011
which consists of advance payment of monthly rental of 799 plan and Rs 500 installation> i took the receipt of the same.
Installation happened on 4 th march,2011 and speed was near to 750kbps. After 2 days sped dropped to 215 (around) and when inquired to their Customer Care , they told that i have crossed my free usage limit and hence the speed is dropped and that was the biggest shock, I came to know that tikona duped me
later on 8 th march, 2011 I cancelled the connection and on 10 march ,2011, their executive collected the installed accessories at my place.I got the reciept of the same.

To my shock I got bill from tikona on 16th march,2011 as Rs.818.
After my repeated talks with tikona, their Customer Care just takes complaints but never returned my money as they had mentioned that if i happen to cancel then i will be paid back on prorata basis.
But they never paid back till day.
pls take care of the same asap as tikona is duping ppl