[Resolved]  Tikona — Billing related issue

Address:

Pune, Maharashtra

Hi,

I had been using broadband connection from Tikona Digital Networks from 9th June 2011 till 15th of Jan 2012. The problem started when I had initiated a transfer of connection request from my earlier address to a new location.

Because of this connection transfer process, I was not able to use their services from 3rd of December2011 to 7th of January 2012. As a charge for transfer of connection, I was informed that it would require some additional 350 rupees. After I shifted to my new location on 6th of December 2011, I sent the related document (rent agreement) to them on 21st of December 2011. The connection was shifted to this new place on 7th of January 2012. On 15th of January 2012 the connection was terminated on account of overdue of payments. Ever since then I have not used their services.

The problem is I was charged for the duration I was not able to use their services. I had called on to their customer care numbers only to learn that these amounts would be adjusted after I do make payment of the amount mentioned in their bill. Needless to say, I was charged for the connection transfer, for the time duration I was not able to use broadband connection. I did not make any payment only because these charged amounts were unreasonable and they did not respond to the numerous mails from me.

Finally today, the 18th of December 2012 I receive a call from a Third party from Delhi asking me to pay the dues by today or tomorrow or be ready to get the matter being settled in a court in Delhi. Today I am told that a notice has already been sent to my old address regarding this decision. I am literally shocked with this. During the period,15 of October 2011 to 15 of January 2012, I was not able to use their services for around 5 weeks, I repeatedly call them to take note of the situation only to get a minimal waiver of 480 rupees when the monthly charges are 853 rupees. As of today, the Tikona Digital Network site shows I have an outstanding payment of 3081 rupees (including the late payment charge of Rs 100/month).

Please help me out with this. I am still not going to make any payment as this is absolutely unjustified.

My Tikona account details are :-
Service ID - [protected]
Owner - KALYAN BISWAS
Billing Account Number:[protected]
Ph no - [protected]


Regards,
Kalyan Biswas.