Tikona Broadband Connection — Poor service and no response to complaints,

Address:

Thane, Maharashtra

This is regarding the poor service and no response to customer complaints. I have the Tikona broadband connection for my home use. On 30th July I gave a complaint to the customer care regarding non functionality of the internet connection. The assured me that some one will come to my place and fix it out. I waited for 2-3 days and nothing happened. I again called up and logged a complaint but again no response. Its now been almost 1 month and no action has been taken to resolve the issue. I even mailed about the issue to the Nodal Manager but got no response. After calling and mailing for almost 20-25 times when nothing happened, I told them to disconnect the service but that too never happened and suddenly at the end of the month I have got a bill for the service that i have have not used.
I would request Tikona staffs to disconnect the service and return the security amount.

- Uttam Banerjee
Tikona Consumer ID: [protected]

Ph: [protected]
Mumbai