Tikona Broadband — fraud company | |
i am from delhi name koushik das. tikona people have contacted me as i was intrested to install tikona broadband in my home, they came to me and taken 2000/- and after that no responce at all. i am totally fade up with tikona, i call them several times , customer support is very rude, i am totally without solution. my complaint id with tikona is[protected] my registeed mobile number with tikona is [protected] After takeing the money they are creating big problem imn my life tikona braod band services is no1 FRAUD And Fake Comapny They didnt gave any solutiuon till now pls help me Was this information helpful? | |
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:
The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.
Regards
Manish Gupta"