[Resolved] Tikona Broadband / Plan CB 299 — Higher rates charged for old customers

Sainath1

Address:

Mumbai Suburban, Maharashtra

Tikona is charging higher rates for usage beyond the plan charges.Under my plan CB 299 the charges for

usage beyond 1000 MB is only 30p per MB as per the tariffs mentioned on their website,But since the past

few months I am being charged Re 1 for each MB used beyond 1GB.When this was pointed out they tell

that the new rate of 30 p is applicable only to new customers.

Is it legal ?

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Tikona Digital Networks reviews

View all 5782 Tikona Digital Networks Reviews

Comments

misra.prags

from Mumbai, Maharashtra

I absolutely agree with the wrong billing done by Tikona Mumbai in regards to my case where I was promised that I would be getting charged for CB 299 Plan at 1000MB free + 1 Re/MB and then after 300 MB, it ll be free which translates to 299+300 (@ 2MBPS) + taxes. Now this month suddenly they are charging me as per the new plan with the cap limit of the bill going to Rs. 999 than 599 which was initially promised. I am highly dissatisfied with their attitude and would suggest no one ever to take their connection.
Pragya Mishra