[Resolved] Tikona Broadband Service — low speed | |||
hello sir, i m using tikona broadband internet connection. at beginning i was said that u would get 512kbps speed but mostly i get only about 350kbps and rarely i get about 450kbps speed. i m fully dissatisfied with tikona . if my problem will not be solved then i m thinking to discontinue with tikona. i hope u will do something in favour of me. thank you. -Dr.Smit Gokalani.([protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
We regret the inconvenience caused to you. Please provide your User ID/Service ID and modem MAC ID. We also request you to keep your modem ON for us to monitor your connection status from the back end.
We would also like to inform that our contention ratio for fixed monthly charge plans is 1:10 and unlimited plans is 1:20. Slow speed is often attributable to several factors such as customer’s PC health, whether AV is installed or not, whether auto-updates are ON while using internet, etc.
Regards,
Tikona Digital Networks Response Management Team