[Resolved] Tikona Broadband Service — Complaint not resolved and fake offers | |||
Hi, Tikona is a very bad company with such a poor services. I am staying in Gurgaon, laxman vihar phase 2 and facing lots of issue. Never apply for tikona services, i have broadband connection from tikona and it does not work 15 days out of 30 days. I am fed with the services given by Tikona company. I have so many complaints against them and they are also so frequent but still they never able to resolve and i always get an sms stating that your complaint is resolved. Few of my complaint details are as follows:- 1) Not getting discount on online payment. For few months i got the discount, but from last three bills i am not getting discount while i am still making online payment and thats also before time. The request number for the same is : 1-[protected] 2) Very frequently my internet is not working at all. I have to raise complaint almost daily just to get my internet working. Even the executive visited my home corrected the issue, and when he left, just after one hour my internet again stop working. The mobile number of executive came at my home is : [protected] (he was keep asking me my internet password two three times. I did not gave him the password, i enter it myself always. He did change my password without any reason then i have to reset it to keep it secret from him. The list of frequent complaint i had to do to get the connection are as follows:- 1-[protected]-16Mar2013 1-[protected]-17Mar2013 These are only two, unfortunately i did keep the track of old ones. 3) Few days back i got the sms that if i opt for paperless billing i.e. bill will not come at home, it will directly send to my email id, then i will receive some gift, and there were big list of gifts. I opted this option, but didnt recieved any gift, i forgot i am dealing with fraud company, it their another dirty cheap trick and nothing else. I call on customer care and they said we are not tracking such things, you will recieve email. Strange thing is that, hardly anyone will recieve any gift sure.No hope for justice, this country if full of such companies, just awaking others that tikona is another fraud company. Can somebody put full stop on it. Thanks to those who can teach lesson to these companies. Ajay [protected] Was this information helpful? | |||
Jul 1, 2017 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Tikona care — Poor service - unnecessary bills , no resolution on complaint ids
Hi ,List of complains IDs
[protected]
[protected].
[protected].
There are many complains that I have done in tikona but no action has been taken .. even there was connection disconnect request that had been submitted. But I got only complains IDs.
Last time I had used that connection on April 10th 2010 . there were many bill irregularities , when I asked i got only complain ids ... how can I make payment for the service that I have not used. Each time they make a call and increase the bill amount.
I am fed up with their calls.
~Vidhut Singh
I calling last 15day tikona customer care no nay answer evry time one answer server nonworking next time call or 1/2 hour after call.
Internet use every time maximum 15 to30 minute use after automatically disconnect end connect issue. And this time internet connect speed problem or internet start problem issue every longtime.reason internet properly not working internet speed and disconnect issue.
My tikona broadband internet unlimited ULTD599 Data Plan 512Kbps
Not action my campled and not reply email([protected]@tikona.in, and nodal.[protected]@tikona.in ) and phone ([protected]) tikona service contact. Details.
BHAVESH PADSHALA
[protected]@yahoo.com
Internet use every time maximum 15 to30 minute use after automatically disconnect end connect issue. And this time internet connect speed problem or internet start problem issue every longtime.reason internet properly not working internet speed and disconnect issue.
My tikona broadband internet unlimited ULTD599 Data Plan 512Kbps
Not action my campled and not reply email([protected]@tikona.in, and nodal.[protected]@tikona.in ) and phone ([protected]) tikona service contact. Details.
BHAVESH PADSHALA
[protected]@yahoo.com
Tikona Broadband — Fake Technical Support
I used their services for 3 to 4 months and after i send a request for the disconnection but they did not take action against action and i have to fill unused bill to him so this is fake services for the customers. So please avoid their services.Thanks
Tikona broadband service closes my complaint even though it’s not resolved.
Just see the attached screen shot. I dont know on what basis They are closing this request. Tikona executives were not able to resolve and that’s why they are making stupid excuses to rescue from your responsibility. Even I have performed all the steps like removing of adaptor and then replug it and remove lan cable and then replug. But none of the steps did work. These are the steps told by customer executive always. Other than this customer executive doesn’t know anything, they just log the request of engineer visit which is again useless.
It should be considered like this, what i should pay should be on the basis of the availability of the internet. If i am not able to use the internet due to lack of speed or network issue, then somebody should be responsible and per minute or per hour amount should be deducted from my bill.
If no one is responsible, then I will keep facing this issue again and again. Tikona will keep closing the ticket in same way. Best approach is that count the number of hours for which network issue is there, and accordingly the per hour charge as a fine should be levied on company and should be deducted from bill.
Another issue is why tikona say that customer executive are available 24 hour, whenever I call after 11:30 pm I am never able to connect. The automated machine says 6 minutes waiting time, and keep me on hold for 15-20 minutes, and then it got disconnected. Now would Tikona like to improve it or they have any other fake excuse for it?
Fed up with the services, since long I have to complain almost every month to let my internet work properly.
Regards,
Ajay
[protected]
![]()
Just see the attached screen shot. I dont know on what basis They are closing this request. Tikona executives were not able to resolve and that’s why they are making stupid excuses to rescue from your responsibility. Even I have performed all the steps like removing of adaptor and then replug it and remove lan cable and then replug. But none of the steps did work. These are the steps told by customer executive always. Other than this customer executive doesn’t know anything, they just log the request of engineer visit which is again useless.
It should be considered like this, what i should pay should be on the basis of the availability of the internet. If i am not able to use the internet due to lack of speed or network issue, then somebody should be responsible and per minute or per hour amount should be deducted from my bill.
If no one is responsible, then I will keep facing this issue again and again. Tikona will keep closing the ticket in same way. Best approach is that count the number of hours for which network issue is there, and accordingly the per hour charge as a fine should be levied on company and should be deducted from bill.
Another issue is why tikona say that customer executive are available 24 hour, whenever I call after 11:30 pm I am never able to connect. The automated machine says 6 minutes waiting time, and keep me on hold for 15-20 minutes, and then it got disconnected. Now would Tikona like to improve it or they have any other fake excuse for it?
Fed up with the services, since long I have to complain almost every month to let my internet work properly.
Regards,
Ajay
[protected]
I am suffering from bad service of tikona service. I have lots of complaint
in so short span of time. They are not able to provide service even on a
single day. I am not willing to take more services of tikona broadband.
I raised a complain asking them to waive off my bill because internet is not
working since last three weeks. My internet was not working from 10APr2013
to 1May2013. They raised a request with request number 1-[protected].
But now what will i do with the waive off facility. The internet still not
working even on a single day.
Even raise the esacalation on my requeset. Still tikona duffers could not
resolve my problem. my one more request remains unresolved i.e. 1-
[protected]
I contact them almost daily. but they all technician and customer care
executives are so dumb that they are not able to resolve my issue
permamently. I dont know for what i will pay my bill.
I talked to Shahid (1-[protected]-req no. given by him). He told me that
tower not perofrming and he will escalate the issue. but still after 48
hours my internet not performing at all.
I raise one more ticket as 1-[protected]-escalated too still no result.
I talk to Sajid-he put my call on holld for unlimited time.
Later on i raised the ticket to tech visit again with req no 1-[protected].
I tired of complaining but all is in vain, never any request able to resolve
my issue. never trust on Tikona, its just a fraud company who charge bill
but wont provide you single effort to resolve your issue.
Even they ask me to send the complain on [protected]@tikona.com. i send email
to that too but still dont recieve any reply from that.
i am tired with this tikona bloody as hole company.
Thanks to tikona for making me suffer.
Ajay
[protected]
in so short span of time. They are not able to provide service even on a
single day. I am not willing to take more services of tikona broadband.
I raised a complain asking them to waive off my bill because internet is not
working since last three weeks. My internet was not working from 10APr2013
to 1May2013. They raised a request with request number 1-[protected].
But now what will i do with the waive off facility. The internet still not
working even on a single day.
Even raise the esacalation on my requeset. Still tikona duffers could not
resolve my problem. my one more request remains unresolved i.e. 1-
[protected]
I contact them almost daily. but they all technician and customer care
executives are so dumb that they are not able to resolve my issue
permamently. I dont know for what i will pay my bill.
I talked to Shahid (1-[protected]-req no. given by him). He told me that
tower not perofrming and he will escalate the issue. but still after 48
hours my internet not performing at all.
I raise one more ticket as 1-[protected]-escalated too still no result.
I talk to Sajid-he put my call on holld for unlimited time.
Later on i raised the ticket to tech visit again with req no 1-[protected].
I tired of complaining but all is in vain, never any request able to resolve
my issue. never trust on Tikona, its just a fraud company who charge bill
but wont provide you single effort to resolve your issue.
Even they ask me to send the complain on [protected]@tikona.com. i send email
to that too but still dont recieve any reply from that.
i am tired with this tikona bloody as hole company.
Thanks to tikona for making me suffer.
Ajay
[protected]
Sujit-Server is down, req - 1-[protected]
Raised a request regarding internet is not working. callback is arranged after talking to Sujit. No callback received. Even Sujit conveyed that the server issue is going on, it will get ok by 1PM. But again in the evening i checked and found that internet is not working.
I am tired of complaining but since last two months my internet is not working. Tikona tech staff is not able to solve the problem.
please be aware that tikona is worst company in service provider, and liar staff who keep giving false execuse and not able to solve the problem ever.
These Tikona care charge so high but at service leve they are just zero.
Even the senior staff is also as duffer as other staff is. they are also so useless fellow that they dont understand the problem and uncapable of solving the issue.
so irresponsible and non-technical staff is there that you will get tired of complaining them but they wont improve.
Even i call again in the eveing, but when i asked from a person the reason for not doing a callback or not taking complaint seriously and not able to resolve it, then they simply disconnect the call without reply because they had no answer.
what you technical people in Tikona are doing, can't you even solve a single issue. Can you provide services to a customer who is facing problem with your internet services since last two months continously. Even earlier also there was lot of problem keep coming in every 15-20 days but this time its not even working for a single day.
As per my experience TIkona is a worst company i have ever deal with in services.
The worst thing done by tikona customer care executive is they somehow blocked my number that i am not able to call and log a complaint against them. After all this is the only way left for them to get rid of me and my complaints.
The history of my complaints in last two months are as follows:-
1-[protected]
1-[protected]-call tackle by shahid.
1-[protected]-Sajid
1-[protected]
1-[protected]-talked to Saurabh on 6May2013
1-[protected]-Vikram-8-May-2013
1-[protected]
[protected]May2013
[protected]time limit execeeded to resolve the high priority escalated issue.
1-[protected]-Sujit-Talked to SUjit about my complaint. While talking to him my phone disconnected and After this my phone didnt connected ever with customer care and its blocked somehow. Strange but true about TIKONA services.There are many more but initially i didnt kept the track.
Then i tried to connect through hotline number and talked to Avinash and again my call disconnected inbetween when he was not able to rectify the problem of internet connection. He just told me that my roof device is taking signal from far device and not from near one. The engineer visit is required. After that neither i get any call for engineer visit nor i get this problem rectified.
shameless staff and irresponsible seniors and fraud owner are running TIKONA.
Upset and Tired
Ajay
[protected]
Raised a request regarding internet is not working. callback is arranged after talking to Sujit. No callback received. Even Sujit conveyed that the server issue is going on, it will get ok by 1PM. But again in the evening i checked and found that internet is not working.
I am tired of complaining but since last two months my internet is not working. Tikona tech staff is not able to solve the problem.
please be aware that tikona is worst company in service provider, and liar staff who keep giving false execuse and not able to solve the problem ever.
These Tikona care charge so high but at service leve they are just zero.
Even the senior staff is also as duffer as other staff is. they are also so useless fellow that they dont understand the problem and uncapable of solving the issue.
so irresponsible and non-technical staff is there that you will get tired of complaining them but they wont improve.
Even i call again in the eveing, but when i asked from a person the reason for not doing a callback or not taking complaint seriously and not able to resolve it, then they simply disconnect the call without reply because they had no answer.
what you technical people in Tikona are doing, can't you even solve a single issue. Can you provide services to a customer who is facing problem with your internet services since last two months continously. Even earlier also there was lot of problem keep coming in every 15-20 days but this time its not even working for a single day.
As per my experience TIkona is a worst company i have ever deal with in services.
The worst thing done by tikona customer care executive is they somehow blocked my number that i am not able to call and log a complaint against them. After all this is the only way left for them to get rid of me and my complaints.
The history of my complaints in last two months are as follows:-
1-[protected]
1-[protected]-call tackle by shahid.
1-[protected]-Sajid
1-[protected]
1-[protected]-talked to Saurabh on 6May2013
1-[protected]-Vikram-8-May-2013
1-[protected]
[protected]May2013
[protected]time limit execeeded to resolve the high priority escalated issue.
1-[protected]-Sujit-Talked to SUjit about my complaint. While talking to him my phone disconnected and After this my phone didnt connected ever with customer care and its blocked somehow. Strange but true about TIKONA services.There are many more but initially i didnt kept the track.
Then i tried to connect through hotline number and talked to Avinash and again my call disconnected inbetween when he was not able to rectify the problem of internet connection. He just told me that my roof device is taking signal from far device and not from near one. The engineer visit is required. After that neither i get any call for engineer visit nor i get this problem rectified.
shameless staff and irresponsible seniors and fraud owner are running TIKONA.
Upset and Tired
Ajay
[protected]
static ip not generate
I will request[protected] for static ip address but it can not issue so please fast issue my static ip I will call customer care in 5-6 times but it can not response to my request so please fast solve my problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Tikona Broadband — connectivity problem not resolved since months
Hi, 04-DEC-2010I have taken plan 599 in which 4 GB internet usage is free.But since last 6 months my usage is 99 MB. Many times i have spoken to customer care they had send the same engineer at-least 7 times Mr.Sukhdeb who does not know anything about internet.Last few days back he came to my house two hours after his scheduled time i told him to come half an hour late.He never turned up and the next day the customer care person told me that my issue has been resolved.Till now i have paid Rs.7200. I need justification for the money that i have spend. The previous complaint nos. and executive name are as follows
[protected],Mr.Bapu 1-[protected], Mr. Umesh 1-[protected],Ms. Pronoti 1-[protected],Mr.Vijayan 1-[protected],Mr Sandip and Mr.Rahul (supervisor) (04-Dec-2010) 1-[protected]