[Resolved]  Tikona Broadband Service — Internet Unavailable

Address:

Karnataka

Hi All,



This mail is to raise serious concerns about the technical service at Tikona. I had subscribed to Tikona broadband service on June 30th 2011 and at the time of installation the engineer said there is good connectivity (around 64%) at my place while placing the nano station. But, I find my internet keeps on dropping very frequently, i.e. the network shows unidentified network and APIPA addressing (169.x.x.x). The frequency of internet dropping has increased to a great extend since the last 2-3 weeks that I had to ask the Technical team for a permanent solution. The temporary solution that your technical team gives us is to reboot the modem, unplug the cable etc. These poor solutions/suggestions haven’t worked all the time. Internet was working well for the first 10 days after which all these problems came up.



I have opted for Tikona Broadband service even after seeing N no of negative reviews. Today, I’m extremely disappointed and frustrated at the treatment meted out to me. I have called up the technical support a good 5-8 times and the customer care officers inform each time that a technical engineer would be sent to my place to have investigate the problems. They even promise the timings when the engineer would contact me.

Nothing has happened even after 2-3 weeks of raising the complaint and after each call made at the technical support. I want to know if it’s the service that is worse or the whether your ISP has really low bandwidth to accommodate people.



I’m really sad that I may have to terminate this connection in less than 2 months.