[Resolved]  Tikona Broadband Services — harassment made for disconnection

Address:

Indore, Madhya Pradesh

My tikona broadband connection id no is [protected]. I had received very interrupted services from tikona digital network company , so i complained on 14 April 2013 for disconnecting my tikona connection for the very poor services and i requested him to disconnect his connection immediately but he did not disconnect it and the company's customer care executive called me and convinced me by saying that he will provide me a better service and he promised that his engineer will personally meet me and resolve my problem and told me that he will provide 10 days free trial to satisfy our concerns to make sure that we continue using tikona service but nothing was done and they generated the next bill and they did not disconnect my account when i severally informed them by mailing and calling them and because of that I was troubled. and they sent the bill of Rs.673 that i had to pay because they threatened me that if i will not pay their bill they will keep on generating bills every month and penalty will be charged. and they also threatened if i will not pay they will case on me in mumbai "30hajari court"so because of this threat i had to deposit the money 673 unnecessarily so please I request the consumer Forum to kindly look into this matter and resolve this problem as soon as possible and in the last 6 months the problems i have faced due to the poor internet services should also be taken into care and penalty the company and return my money.