Tikona Broadband Services — NO CONNECTION FOR 3-4 DAYS EVERY MONTH | |||
Though I sent a mail to nodal officer of TIKONA on 16 September 210, I am still waiting for a response. The situation of Broad band has worsened as the same is not working for last three days (I think this is a natural phenomena with TIKONA?. As my system is down for at least 2-3 days in a month (10 %) . I feel I am entitled for downtime refund of money also. Though requested no engineer has visited me for last three days. My complaint number is 1-[protected]. Further, the call center employee needs to be educated and trained so they need not abruptly disconnects the calls , which I expereienced yesterday. Though promised a speed of 2 Mbps for first 200MB download, I was never offered a speed of 2 mbps for the first 200 Mb download. The speed was shown as 512 kbps. Further though claimed that I will be getting 512 kbps, the speed never exceeded 300 Kbps. From yesterday the speed is so slow that the speed test also did not take off (Start). Really it very sorry state of affairs with TIKONA is treating its customer. Was this information helpful? | |||
 2 Comments | |||
Comments
Hi Ajay,
Please let me know if they really resolve your problem because I too am facing a lot of connectivity issues and it is very annoying. Everytime I call their customer care, they "promise" me that the problem will not repeat and within 12 hrs the same problem pop-up. I am really fed up with the internet conenction. I even tried reaching their higher officials. They did listen to my complaint. But when i tried to follow up with them, they did not answer my call (I dont kno why).
Regards,
A suffering Tikona customer!
Please let me know if they really resolve your problem because I too am facing a lot of connectivity issues and it is very annoying. Everytime I call their customer care, they "promise" me that the problem will not repeat and within 12 hrs the same problem pop-up. I am really fed up with the internet conenction. I even tried reaching their higher officials. They did listen to my complaint. But when i tried to follow up with them, they did not answer my call (I dont kno why).
Regards,
A suffering Tikona customer!
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