[Resolved]  Tikona — billing complaint

I am gerard mathias secretary of the Chandrika enclave apartments at Anna nagar West Chennai. My user id is [protected] and billing a/c no. is[protected].
From Tikona company, some officials came to my house and asked permission to install the equipments required for broadband connection on the terrace of our apartment, I was very hesitant expressing various difficulties nevertheless after lot of promises by the then officers/executives I agreed for the installation of the equipment. Later on one of the senior positioned executive came to my home and asked me to sign a form which promised me as a secretary of the apartment eligible for 50% concession of the broadband plans I opt for and he promised that no installation charges would be there, hence I opted for 599 plan. I was having BSNL broad band connection and it was used well by us. since, I was getting this broadband I surrendered the BSNL in good faith. further the executive told me that this association of our apartment would be eligible for a commission amount for every customer enrolls to Tikona in our apartment.
I was made through on 31.12.2009 by the technical persons by installing an internal cable.
I received my first SMS from Tikona stating that 1212 has to be paid by me which includes installation of Rs.500 + Rs.599 + tax.
I was taken back not because of the pricing but because of the false promises made by the managers or who eve it may be of the Tikona company.
I have tried to contact the customer care and they registered my complaint as no.[protected].02.2010 I think )and since there was no reply I tried once again and the customer care people told me within 24 hrs some body from Accounts wing will contact me.No body responded hence today I rang again to customer care and they gave a new complaint no.[protected]. and as usual no body reverted back. hence I rang to them again and after a long perusal they gave me this site to complain.
I am not happy the way it is going on in Tikona and I feel that not only I was let down but everybody in our apartment was let down. In the next meeting I will bring all the fact to the members of our apartment and will be acted upon.
This is my bitter experience with Tikona and some thing has to be done by the management else I will be happy if you could immediately, disconnect my connection and take back the instruments used for downloading at my home and collect the amount and relieve me of this nasty situation, which is really bugging me
thanking you

Anticipating your immediate action.

Your most dissatisfied, bugged customer,
J.Gerard Mathias, contact no. [protected]

all i wud say is ...why is such companys surviing in market with such false promises...
u have consumer forums available wich is very much consumer favourable...
before taking the connection..take everything in written and then go ahead and take an action..
probably u can get them penalised...
:)

Yes, i too agree with you. Tikona service is very bad and they don't have any professional behavior. they have charged me extra billing ( service tax on istalation charges what they have already collected before the billing period) and when I contact them, there is no proper response from the call center person. They are un-professional person and they don't know how to deal with customer.

I have raised 2 complaints so far on extra billing, but these compliants were closed without any solution or justification.

They service is very bad and useless.

If Tikona service provider wants to challenge this comments, please call me on [protected] and my account number is [protected].

Srinivas.

my internet bill not colleact every month

User ID [protected]
Billing A/c[protected]

Received your first month Bill and i see My Name is D.C.S. ASWIN SUKUMAAR (correct the same in Bill)
Address : 11/6 C.P.W.D Quarters, Thirumangalam, Anna Nagar, Chennai 600 040

PLEASE DO CORRECT THE SAME IN THE NEXT BILL WITH CORRECT NAME AND ADDRESS (Check with the bill copy which you sent)

Complaint no.[protected].dated 12.8.10----- with ref. to the complaint here given for no service for 3 days No one called me and one day when i opened the net i could able to connect and after several request in customer care i was told my complaint was in PRIORITY no one responded.. please see that this would not happen again.

aswin sukumaar [protected]

User ID:- [protected]
Billing A/c no.[protected]

With reference to your Bill no. B[protected] bill date[protected] it is intimated that bill of Rs. 1004 has been paid vide cheque no. 765899 PNB ECE House New Delhi-1. But penalty of Rs 25 has not been paid since I could not received invoice copy either through E-Mail or hard copy since the date of installation of broadband. On request the e-mail recied on[protected] and Rs.1004 has been paid.

It is requested to kindly waive the penalty of Rs. 25 and accordingly update my account with nil balance. Kindly ensure that Invoice ( hard copy) must be received in my address in future.

Badri Kumar Mehta
[protected]

i m D.S. Prasad from Chennai flats, anna nagar, chennai. i have sent cheque for the bill of my previous month by 7th but in this month i have seen in bill that i have been given a penalty of Rs25. I request you to check and rectify the problem. i want you to take immediate action. if same mistake happens in the nex bill, i have to ask ou to disconnect. My service ID is [protected]