Tikona — Non Installation Of Service

I applied for a connection with Tikona Broadband on 15 February 2010. The representative came and checked my site for signal and took the documents, application form and a cheque of Rs 500/- on 21 February 2010. I was promised that the installation will occur the same day.

After a lot of complaints, I received a call from Tikona care[protected] on 26 February 2010 saying that my form has been processed and installation will occur within 24 hours.

After waiting for two more days and after a numerous complaints, I sent a complaint by email to nodal officer, Delhi with no reply from him.

Telephone calls to Nodal Office, Delhi[protected] don't get picked up.

On 3 March 2010 11.42 a.m , I received another call from Tikona Care[protected] stating that engineers have been sent for installation and will reach at 01:00 p.m. I took a leave from my office but still the engineers did not come.

I called Tikona Care again to know about the installation and I received another complaint number[protected] and an assurance that representative will contact within 24 hours.

In spite of repetitive complaints at Tikona customer care, The installation has still not been done.

Each time I am given a complaint number and said that the representative will contact you in 24 hours.

My application number is [protected]
Sales representative ID:[protected]
Sales representative name: Sh Abhilesh Kumar Singh([protected])
Some of the complaint numbers, I have received
[protected]
[protected]
[protected]

Please help me regarding the course of action I should take.