[Resolved]  Tikona — they are frauds, they are cheats and are unprofessional

I have been using internet services since 1995 and even at that time, services were better than what Tikona is providing in 2010. I got so frustrated that eventually I had to contact Prakash Bajpai, the MD and owner of the company on Linked In and his response was even worse than what the customer care guys provided. . After providing him the account details, his response was:-

On 04/27/10 2:16 AM, Prakash Bajpai wrote:
[protected]
Please send your Tikona user ID number to help us take resolution action.

I again sent him a mail but i got no reply.Prakash Bajpai and his company is a fraud, they are cheats and unprofessional So this is what happened.

I got my connection installed, however from the very first day I faced issues of low connection speed. They promised speeds of 32kpbs but i only got speeds on 12 kbps. So after a couple of days, I decided to complain and since I had the number of the local guy who had booked my connection, I called him up and he sent somebody over immediately to resolve the issue. Even after that I only got speeds of 16 kbps.

Now what they did was that they installed an antenna to the Ruckus modem, Since the length of the antenna wire is not that long and cannot be altered, the only option I had was to get the modem installed near a window and plug it in into a socket which had not been connected to the inverter. I asked them if they could alter the length of the wire or make any alternate arrangements but they told me this is the best they would be able to do. So every time there was a power failure, I would not be able to access the internet

So then on my own, I moved the modem to an alternate place and this lead to a wire hanging right in the middle of my living room. There was an alternate arrangement which could have been made which was to drill a hole through the wall and then place the antenna outside which would have just solved the purpose.

So then i called up Tikona Care. I told them that this is the case and if they could send a linesman to do the wiring properly. I waited for a few days, no one turned up, I called them up again and no one turned up again. And this thing kept repeating itself and by the end some one turned up, it had already been a month and I must have made at least 8 calls or more.

So when finally some one turned up, they had a look at what could be done and since they were just technicians and not linesman, they did not have the equipment to drill a hole through the wall and they left it as it was and said Tikona does not have any linesman and this you will have to get it done on your own.

Imagine to my frustration, someone turns up after a month and after repeatedly requesting them and then they ask me to make the arrangements on my own, how would one feel.

So in between all this while, i started getting calls to make the payment. I kept telling them that I would only make the payment after you do the wiring properly. They kept promising me that they would send some soon and thrice they called me and promised the same thing, but no one showed up again. So then they would again call me up and ask for payment, and I told them the same thing, do the wiring properly and take your money, and now I will only pay after a month because you made me wait that long, and I will make you wait that long and in between if you disconnect my connection, then you can forget about payment.

So they disconnected my connection. Now I was working on my new business venture and internet was my lifeline. It would have taken a few days to get a new service provider, and since I wasn't left with any option, I thought of making the payment online and renewing my account. Now their payment system is such that once someone's services get deactivated, he cannot log in into his account to make the payment, he can't pay by cash and the only option left was that I go to the bank and drop a cheque and only once after they received the payment, my connection would have been activated again, which meant I had to wait another couple of days or more and since I had to wait that long anyhow, I decided to go with another service provider.

And then after a couple of weeks I get a call from this lady from your collections department to make the payment and i described what happened to her and that I won't make the payment, and then she has the cheek to tell me - aap connection use karna jaante hain, par payment karna nahi jaante......aukaat nahi thi hai payment karne ki....n then she threatens me......aapki sehat ke liye theek nahi hoga agar aap payment nahi kareinge.