[Resolved]  Tikona — Not Refund my Money

My Tikona Wi-Fi Bro Installed on 02/09/2010 but there technical reason it is started on 04/09/2010. Tikona Wi-Fi Bro service installed with CB49 plan and I applied to change in Unlimited 499 plan on 06/09/2010. But Tikona Service Center not changed my plane till 15/10/10. I Complaint many times in Tikona Customer Care but they don’t changed my plane. I also apply for Tikona Wi-Fi Modem on 10/09/2010 but as usual Tikona not give me Wi-Fi Modem.

CURRENT BILL DETAILS Amount (Rs.) Bill Number B[protected]
Recurring Charges 113.36
Recurring Charge: CB49 17.39
Recurring Charge: Modem rental 20.97 (Illegal amount Not in My Service)
Recurring Charge: VAS-Antivirus-Basic- 0.00
Recurring Charge: XRP_FRCPE 0.00
Recurring Charge: MOALLHO 75.00 (NOT Installed)
Usage Charges 230.40
Charges beyond free usage 230.40
Other Charges & Credits 500.00
One Time Charge: Installations Fees 500.00 (already paid before Installation.)
Taxes 86.91
(Service Tax + Education Cess) 86.91 (Increasing with Illegal amount mention)
Deposits 0.00
Current Bill Amount 930.67
Bill Summary Amount(Rs.)
Previous Dues 0.00
Payments 500.00
Current Bill Amount 930.67
Total Amount Due 430.67
Due Date 03-Oct-2010
Total Amount Due After Due Date 455.67
This Bill includes also following mistake.
1. It included 75 Rs. For WI-Fi Modem which is not installed.
2. They Include 500 Rs Installation Charges which I already paid by cheque as on 02/09/2010 and cheque no. is 088811. (they include it for increase bill amount illegal)
3. No Modem rental (Nano Station Modem) required for my services.
4. Increased Service Tax with not valid amount mention.

Tikona Broadband Service send me Illegal Bill to me. I Contact to Customer care but The customer care center staff are very robotic & not at all customer friendly & seem to justify their poor services.I am totally disgusted with their services & contemplating a terminating the subscription.
I disconnect the tikona service and tell to refund my money Rs. 500 (which is refundable). But they don’t refund. And disconnect my call.