[Resolved]  Tikona — Failure to provide password

User ID: [protected]

I signed up for Tikona wireless online on Nov. 18th, which included payment for installation, service, and wireless. I received email confirmation of the account, but it mentioned that my password would be sent separately via SMS. I never received the SMS, and 4 days later I had to change my mobile number (I was using a temporary wireless SIM as I had just moved to the country). I followed their procedure to change my registered mobile number, but still today this change has not gone into effect (Nov. 26th). I have requested the password to be resent via SMS from both phones, I have tried putting my old SIM back into my phone, I have called their customer service line 10 times, each time being told that my password would either be sent via email or SMS. I have yet to receive an SMS with my password. The only email I received simply said to send an SMS, which I had already done.

I now have the service installed, but am still not able to use it because I don't have a password. The intstallation tech was not able to tell me my password, and no customer service reps were abel to tell me either. I have now spent hours of my time on hold or speaking with customer service representatives and am completely fed up.

I have never before purchased a service that I was completely unable to use. I am completely dissatisfied with Tikona and their service.